Warranty & Service Insights Architect

Mack Trucks

Greensboro (NC)

On-site

USD 96,000 - 119,000

Full time

11 days ago

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Job summary

Mack Trucks, a leading brand in the Volvo Group, seeks an analytics professional to transform warranty, service, and diagnostic data into actionable insights. You will build executive-ready dashboards, forecasts, and business cases to improve uptime, service efficiency, and dealer performance.

Join a data-driven team focused on continuous improvement, predictive analytics, and scalable reporting. This role emphasizes collaboration with Warranty, Field Service, and Ops to drive measurable

Qualifications

Bachelor's degree in a related field such as analytics, data science, or engineering.
3+ years in data analytics or BI, warranty/quality analytics preferred.
Experience building dashboards with Power BI or similar.
Advanced SQL and Excel with large/multi-source datasets.
Ability to translate data into actionable business insights.

Responsibilities

Develop dashboards, models, and KPI definitions.
Analyze warranty, service data, and dealer performance.
Collaborate with cross-functional teams to drive improvements.
Automate recurring reporting and support AI use cases.

Skills

Power BI

SQL

Excel

Data analytics

Dashboard development

Stakeholder communication

Project management

Education

Bachelor's degree in Business Analytics, Data Science, Statistics, Mathematics, Engineering, Computer Science, Information Systems, Finance, or related field

Tools

Microsoft Fabric

Azure

Snowflake

Power Automate

Job description

Join a data-driven team focused on continuous improvement, predictive analytics, and scalable reporting. This role emphasizes collaboration with Warranty, Field Service, and Ops to drive measurable

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