Warranty & Service Coordination Specialist

Frank Gay Residential; Orlando (FL); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

PTO after 90 days

Parental Leave

Paid Training

Weekly pay

Paid Holidays

Robust benefits package – health, dent

Vision insurance

401k match

IRA

Employee Discounts

Employee Referral Bonus

Career growth opportunity

Job summary

Frank Gay Services is seeking an organized warranty admin in Orlando, FL to handle scheduling, documentation, and coordination with technicians for warranty projects. You will support the trade team by creating work orders, invoices, and tracking supplies, ensuring accuracy and timely completion.

The role emphasizes attention to detail, customer service excellence, and compliance with safety and industry codes.

Qualifications

• 3 years of administrative experience.
• At least 1 year of experience in HVAC, electrical or plumbing services is a plus.
• Knowledge of HVAC, plumbing or electrical codes and safety procedures.
• Experience managing a fleet vehicle and inventory.
• Sales and Customer Service experience required.
• Must pass motor vehicle & background check and drug screen.
• Superb customer service skills, honest, dependable, and reliable.

Responsibilities

• Schedule appointments and coordinate warranty services with customers and technicians.
• Manage paperwork and documentation related to warranty work, including permits and warranties.
• Order and track supplies and equipment needed for warranty jobs.
• Provide administrative support to the trade team, such as creating work orders, schedules, and invoices.
• Answer phone calls and respond to customer inquiries about warranty services.
• Ensure warranty jobs are completed on time and within budget.
• Collaborate with other team members to ensure smooth and efficient completion of warranty projects.

Skills

Administrative experience

Sales & customer service

Customer service

Attention to detail

Team collaboration

Job description

Frank Gay Services is seeking an organized warranty admin in Orlando, FL to handle scheduling, documentation, and coordination with technicians for warranty projects. You will support the trade team by creating work orders, invoices, and tracking supplies, ensuring accuracy and timely completion.

The role emphasizes attention to detail, customer service excellence, and compliance with safety and industry codes.