Warranty Coordinator

Frank Gay Residential; Orlando (FL); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

PTO after 90 days

Parental Leave

Paid Training

Weekly pay

Paid Holidays

Robust benefits package – health, dent

Vision insurance

401k match

IRA

Employee Discounts

Employee Referral Bonus

Career growth opportunity

Job summary

Frank Gay Services is seeking an organized warranty admin in Orlando, FL to handle scheduling, documentation, and coordination with technicians for warranty projects. You will support the trade team by creating work orders, invoices, and tracking supplies, ensuring accuracy and timely completion.

The role emphasizes attention to detail, customer service excellence, and compliance with safety and industry codes.

Qualifications

• 3 years of administrative experience.
• At least 1 year of experience in HVAC, electrical or plumbing services is a plus.
• Knowledge of HVAC, plumbing or electrical codes and safety procedures.
• Experience managing a fleet vehicle and inventory.
• Sales and Customer Service experience required.
• Must pass motor vehicle & background check and drug screen.
• Superb customer service skills, honest, dependable, and reliable.

Responsibilities

• Schedule appointments and coordinate warranty services with customers and technicians.
• Manage paperwork and documentation related to warranty work, including permits and warranties.
• Order and track supplies and equipment needed for warranty jobs.
• Provide administrative support to the trade team, such as creating work orders, schedules, and invoices.
• Answer phone calls and respond to customer inquiries about warranty services.
• Ensure warranty jobs are completed on time and within budget.
• Collaborate with other team members to ensure smooth and efficient completion of warranty projects.

Skills

Administrative experience

Sales & customer service

Customer service

Attention to detail

Team collaboration

Job description

This position is responsible for performing all administrative support related to the warranty department. The ideal candidate will be a hard-working professional able to undertake a variety of administrative support tasks and work diligently under pressure. This person will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results.

Why Choose Frank Gay Services?

Pay Range: $18.00/hr - $20.00/hr

• Unmatched Growth: Be part of a company that is not just growing but thriving. Your contributions will be instrumental in our ongoing success.
• Positive Work Culture:Join a team where positivity and collaboration are at the forefront. Your ideas will be valued, and your efforts recognized in a supportive environment.
• Career Advancement:At Frank Gay Services, your professional development is a priority. We provide the resources and opportunities for you to flourish within the company.
• What we OFFER you!
  • PTO after 90 days
  • Parental Leave
  • Paid Training
  • Weekly pay
  • Paid Holidays
  • Robust benefits package – health, dental, vision insurance, 401k match, IRA, and more
  • Employee Discounts
  • Employee Referral Bonus
  • Career growth opportunity

What We’re Looking For:

• Self-starters:Bring your motivation and drive to a team that values initiative.
• Positive Energizers:Your upbeat attitude is infectious and contributes to a workplace that thrives on positivity.
• Customer-Centric Focus:Join us in delivering exceptional plumbing services to our residential HVAC customers, making a positive impact on their experiences.

What you will Do:

• Schedule appointments and coordinate warranty services with customers and technicians
• Manage paperwork and documentation related to warranty work, including permits and warranties
• Order and track supplies and equipment needed for warranty jobs.
• Provide administrative support to the trade team, such as creating work orders, schedules, and invoices
• Answer phone calls and responding to customer inquiries about warranty services
• Ensure that warranty jobs are completed on time and within budget
• Collaborate with other team members to ensure smooth and efficient completion of warranty projects

What you Need:

• 3 years of administrative experience
• At least 1 year of experience in HVAC, electrical or plumbing services is a plus
• Knowledge of the HVAC, plumbing or electrical codes and safety procedures
• Experience managing a fleet vehicle and product inventory
• Sales and Customer Service Experience required
• Must pass motor vehicle & background check and drug screen
• Superb customer service skills, honest, dependable, and reliable