Warranty Returns Repair Technician – Diagnostics & Repair

ADP, Inc.; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

MiTek is seeking a Warranty Return Repair Technician in Phoenix, AZ to diagnose and repair returning products, ensuring quality workmanship and accurate warranty records.

The role requires reading blueprints, performing tests, and interfacing with customers. Candidates should have basic electronics training and some customer service experience; forklift certification is a plus for warehouse tasks.

Qualifications

• Proficiency with MS Office (Word/Excel/Outlook)
• Ability to read blueprints and schematics
• Experience with diagnostic testing and basic electronics
• Forklift certification and safe operation understanding
• Customer service experience is a plus
• Willingness to stand, climb a ladder, and handle manual tasks

Responsibilities

• Diagnose and repair returning MiTek products.
• Perform routine diagnostic tests and repairs on warranty items.
• Prepare warranty documentation and post credits in the database.
• Interact with customers by phone, email, and in person.

Skills

MS Office proficiency

Forklift certification

Soldering

Diagnostic testing

Blueprints reading

Customer service

Education

High school diploma or equivalent

Tools

MiTek internal computer system

Hand tools

Electrical testing equipment

Job description

MiTek is seeking a Warranty Return Repair Technician in Phoenix, AZ to diagnose and repair returning products, ensuring quality workmanship and accurate warranty records.

The role requires reading blueprints, performing tests, and interfacing with customers. Candidates should have basic electronics training and some customer service experience; forklift certification is a plus for warehouse tasks.