Warranty Returns Repair Technician

ADP, Inc.; Phoenix (AZ); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

MiTek is seeking a Warranty Return Repair Technician in Phoenix, AZ to diagnose and repair returning products, ensuring quality workmanship and accurate warranty records.

The role requires reading blueprints, performing tests, and interfacing with customers. Candidates should have basic electronics training and some customer service experience; forklift certification is a plus for warehouse tasks.

Qualifications

• Proficiency with MS Office (Word/Excel/Outlook)
• Ability to read blueprints and schematics
• Experience with diagnostic testing and basic electronics
• Forklift certification and safe operation understanding
• Customer service experience is a plus
• Willingness to stand, climb a ladder, and handle manual tasks

Responsabilités

• Diagnose and repair returning MiTek products.
• Perform routine diagnostic tests and repairs on warranty items.
• Prepare warranty documentation and post credits in the database.
• Interact with customers by phone, email, and in person.

Connaissances

MS Office proficiency

Forklift certification

Soldering

Diagnostic testing

Blueprints reading

Customer service

Formation

High school diploma or equivalent

Outils

MiTek internal computer system

Hand tools

Electrical testing equipment

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Warranty Returns Repair Technician

Full Time Technical Phoenix, AZ, US

30+ days ago Requisition ID: 1064

POSITION SUMMARY

The Warranty Return Repair Technician will diagnose and provide quality repair services to MiTek customers.

ESSENTIAL FUNCTIONS

• Read and interpret blueprints, schematics, test procedures and test equipment.
• Perform routine diagnostic tests to determine repair or restock and perform routine and semi-routine repairs on returning products.
• Perform routine tests to ensure production quality standards are met on products tested and recognize failures.
• Reconcile all warranty receivables and post credit requests through the computer database on a timely basis.
• Prepare orders for return shipping – packaging dependent on carrier.
• Customer service by phone, e-mail, and in person.

ESSENTIAL TASKS

• File and maintain all service records as required by the warranty procedure.

EDUCATION

High school or its equivalent

EXPERIENCE

Some technical training in basic electronics or equivalent

Experience in Customer Service a plus

SKILLS & ABILITIES

• Basic understanding of MS Office programs (Word, Excel, and Outlook)
• The ability to learn MiTek internal computer system
• May be required to work from a ladder or personal lift and become forklift certified and drive a forklift
• Ability to identify parts cosmetically and/or by bar code and/or by part
• Ability to use hand tools and soldering for repair
• Ability to use diagnostic testing procedures
• Ability to operate AC/DC auto tester; pulse generators, meters; power supplies and special AC test fixtures
• Ability to read blueprints and schematics
• Ability to enter data accurately into warranty tracking database
• Ability to troubleshoot electronic failures
• Performs hand set-ups for AC and DC digital test
• Ability to maintain internal Mitek system records for warranty repairs.

Knowledge of Shipping / Warehouse procedures and the ability to track and process all order through Databases and Carriers.