Warranty Representative

Smith Douglas Homes; Huntsville (AL); On-site; USD 38,000 - 48,000; Full time

Job summary

Smith Douglas Homes is looking for a Warranty (Customer Service) Representative to support home buyers in the Huntsville, AL area. You will handle warranty claims and communicate professionally with empathy to build trust with customers.

In this role you will coordinate with trade partners, perform minor warranty work, and conduct inspections. A strong customer-service background and knowledge of residential construction are essential for success.

Qualifications

• Minimum of 2 years of customer service experience.
• 1 year residential construction, punch out, or similar work.
• Clear communication and interpersonal skills.
• High school diploma; driver's license preferred.

Responsibilities

• Review incoming service requests and prioritize accordingly.
• Coordinate warranty work with trade partners and vendors.
• Meet homeowners to troubleshoot concerns and determine action.
• Provide after-hours on-call support on a rotating basis.
• Perform quality assurance inspections and document outcomes.

Skills

Customer service

Communication

Residential construction knowledge

Attention to detail

Problem solving

Education

High School Diploma

Tools

Microsoft Office

SMART software

Job description

At Smith Douglas Homes, our mission is to enhance people's quality of life by creating opportunities for homeownership. We believe that mission starts with our people.

When you join Smith Douglas Homes, you become part of a team that is committed to doing the right thing, supporting one another, and delivering exceptional experiences for our customers. We foster a culture built on collaboration, accountability, continuous improvement, and mutual respect—where every team member has the opportunity to make an impact and grow their career.

Join us and help build more than homes. Help build opportunities, communities, and a future you can be proud of.

At Smith Douglas Homes, we pride ourselves on being one of the fastest growing home building companies in the country. We are looking for a Warranty (Customer Service) Representative to join our team in the Huntsville, AL area. Smith Douglas Homes is proud to offer a competitive benefits package to our employees as well as a family type work environment.

Position Summary

In this role, you'll make good use of your well-honed interpersonal and customer service skills to assist our home buyers with their warranty claims. You’ll delight in the privilege of assisting families with resolving their questions and concerns related to their new home. Your ability to communicate professionally, with patience and empathy will result in a trusted and long-lasting relationships with our buyers. Our mission at Smith Douglas Homes is to enhance the quality of people's lives. What an honor it will be to play such a huge part in living our mission!

What you’ll do

• Review all incoming Customer Service requests.
• Ensure emergency claims are handled expeditiously.
• Meet with homeowners to troubleshoot concern and determine course of action.
• Reach out to the SDH Trade Partner to schedule warranty work, as necessary.
• Complete minor warranty work and perform routine scheduled warranty checks.
• Communicate updates directly with Customers regarding course of action.
• Confirm scheduling and inspect warranty work performed by Trade Partners.
• Review invoices from Trade Partners for approval.
• Conduct Quality Assurance inspection and acceptance walks.
• Work with Trade Partners on any delinquencies to expedite completion.
• “On call” service after hours on a rotating basis with other Warranty Representatives.
• Provide guidance to staff on warranty process and guidelines.

Education

• High School
• Code Compliance courses and OSHA/Safety classes helpful
• Driver's License (own transportation)
• Builder's License helpful.

Experience

• Minimum of 2 years of customer service experience
• 1 year residential construction, punch out, or similar work

Technical/Professional Skills

• Clear communication and exceptional interpersonal skills
• Familiarity with residential home repair and construction
• High attention to detail

Computer Skills

• Microsoft Office
• Internet
• Ability to learn SMART (proprietary software)

SDH Management Services LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to [e-mail] .

An offer of employment for this role is contingent upon the successful completion of background check and drug screening. We are a certified Drug Free Workplace.