Warranty Repair Technician - Phoenix, AZ

MiTek Corporation; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

MiTek Corporation is seeking an experienced Warranty Repair Technician for their Phoenix, AZ location. The candidate will diagnose and repair products while providing exceptional customer service. The role requires strong communication and organizational skills, some technical training in electronics, and a high school diploma or equivalent.

This position is full-time and on-site, five days a week. Applicants must be authorized to work in the United States and have the ability to perform physical tasks related to the job.

Qualifications

• Some technical training in basic electronics or equivalent.
• Experience in Supervisory/Leadership Roles is a plus.
• Experience in Customer Service is a plus.

Responsibilities

• Diagnose and provide quality repair services to customers.
• Read and interpret blueprints and schematics.
• Perform routine diagnostic tests and repairs on products.
• Customer service via phone, email, and in person.
• File and maintain service records as required.

Skills

Communication skills

Organizational skills

Basic understanding of MS Office programs

Troubleshooting electronic failures

Soldering skills

Education

High school or equivalent

Tools

Diagnostic testing equipment

Hand tools

Job description

Positions Available - Warranty Repair Technician - Phoenix, AZ

Phoenix, Arizona

The Position

We are seeking an experienced and energetic Warranty Repair Technician. Ideal candidates will have excellent communication and organizational skills, be self‑motivated, able to multi‑task and work efficiently. The position will diagnose and provide quality repair services to MiTek customers.

This role is on‑site, 5 days a week. Remote option is not available.

Looking for qualified candidates in the Phoenix, AZ market.

Essential Functions

• Read and interpret blueprints, schematics, test procedures and test equipment.
• Perform routine diagnostic tests to determine repair or restock and perform routine and semi‑routine repairs on returning products.
• Perform routine tests to ensure production quality standards are met on products tested and recognize failures.
• Reconcile all warranty receivables and post credit requests through the computer database on a timely basis.
• Prepare orders for return shipping – packaging dependent on carrier.
• Customer service by phone, e‑mail, and in person.
• Knowledge of and ability to work within and diagnose IP Network Systems.
• Repair surface mount and thru‑hole components by soldering and/or desoldering components.
• File and maintain all service records as required by the warranty procedure.

Education

High school or its equivalent

Experience

Some technical training in basic electronics or equivalent

Experience in Supervisory/Leadership Roles a plus

Experience in Customer Service a plus

Skills

• Basic understanding of MS Office programs (Word, Excel, and Outlook)
• The ability to learn MiTek internal computer system
• May be required to work from a ladder or personal lift and become forklift certified and drive a forklift
• Ability to identify parts cosmetically and/or by bar code and/or by part
• Ability to use hand tools and soldering for repair
• Ability to use diagnostic testing procedures
• Ability to operate AC/DC auto tester; pulse generators, meters; power supplies and special AC test fixtures
• Ability to read blueprints and schematics
• Ability to enter data accurately into warranty tracking database
• Ability to troubleshoot electronic failures
• Performs hand set‑ups for AC and DC digital test
• Ability to maintain internal MiTek system records for warranty repairs.
• Knowledge of Shipping/Warehouse procedures and the ability to track and process all order through Databases and Carriers.

Test/repair center setting varied sound levels, varied temperature, and fast paced.

Must be authorized to work in the United States.

MiTek/AtlasIED is an Equal Opportunity Employer.