Warranty & Repair Technician I — Craft Premium Gear

Revelyst Operations; Bozeman (MT); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical and dental

Vision

Disability and life insurance

401K

PTO

Paid holidays

Gear discounts

Job summary

Simms is seeking a Warranty and Repair Center Technician I to support intake, evaluation, and repair of customer-returned products. Based in Bozeman, MT, you will document defects in CRM and follow established procedures to ensure timely processing and high customer satisfaction.

You will learn repair techniques, operate heat presses, sewing machines, and testing methods, and work safely to restore waders, apparel, footwear, packs, and accessories to serviceable condition.

Qualifications

• Strong attention to detail and commitment to quality.
• Ability to follow written and verbal instructions and adhere to established procedures.
• Basic computer skills and the ability to learn company systems.
• Mechanical aptitude and willingness to learn product evaluation and repair techniques.
• Dependable, team-oriented mindset with a strong work ethic and openness to feedback.

Responsibilities

• Receive and process warranty returns into the Repair Center, documenting product details and observed defects within the CRM system to ensure accurate case creation.
• Develop comprehensive product knowledge of current and legacy product categories, including repair limitations, repair methods, and approved repair processes for each product.
• Perform initial product evaluations by identifying visible product issues and documenting findings according to established guidelines.
• Learn and apply multiple repair techniques while performing basic repair functions using heat presses, seam tape machines, sewing machines, and water and alcohol testing methods.
• Conduct inspections and water testing to verify product performance and quality prior to returning products to customers.
• Understand quality expectations and ensure all work meets established standards while building proficiency across a variety of repair techniques, tools, and processes.
• Follow all safety, operational, and equipment-use guidelines while ensuring proper care and maintenance of repair equipment.
• Maintain a clean, organized, and safe work environment, including routine housekeeping and workspace upkeep.

Skills

Attention to detail

Follow instructions

Basic computer skills

Mechanical aptitude

Team-oriented

Safety-minded

Physical stamina

Job description

Simms is seeking a Warranty and Repair Center Technician I to support intake, evaluation, and repair of customer-returned products. Based in Bozeman, MT, you will document defects in CRM and follow established procedures to ensure timely processing and high customer satisfaction.

You will learn repair techniques, operate heat presses, sewing machines, and testing methods, and work safely to restore waders, apparel, footwear, packs, and accessories to serviceable condition.