Warranty/Repair Clerk I, Simms

Revelyst Operations; Bozeman (MT); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical and dental

Vision

Disability and life insurance

401K

PTO

Paid holidays

Gear discounts

Job summary

Simms is seeking a Warranty and Repair Center Technician I to support intake, evaluation, and repair of customer-returned products. Based in Bozeman, MT, you will document defects in CRM and follow established procedures to ensure timely processing and high customer satisfaction.

You will learn repair techniques, operate heat presses, sewing machines, and testing methods, and work safely to restore waders, apparel, footwear, packs, and accessories to serviceable condition.

Qualifications

• Strong attention to detail and commitment to quality.
• Ability to follow written and verbal instructions and adhere to established procedures.
• Basic computer skills and the ability to learn company systems.
• Mechanical aptitude and willingness to learn product evaluation and repair techniques.
• Dependable, team-oriented mindset with a strong work ethic and openness to feedback.

Responsibilities

• Receive and process warranty returns into the Repair Center, documenting product details and observed defects within the CRM system to ensure accurate case creation.
• Develop comprehensive product knowledge of current and legacy product categories, including repair limitations, repair methods, and approved repair processes for each product.
• Perform initial product evaluations by identifying visible product issues and documenting findings according to established guidelines.
• Learn and apply multiple repair techniques while performing basic repair functions using heat presses, seam tape machines, sewing machines, and water and alcohol testing methods.
• Conduct inspections and water testing to verify product performance and quality prior to returning products to customers.
• Understand quality expectations and ensure all work meets established standards while building proficiency across a variety of repair techniques, tools, and processes.
• Follow all safety, operational, and equipment-use guidelines while ensuring proper care and maintenance of repair equipment.
• Maintain a clean, organized, and safe work environment, including routine housekeeping and workspace upkeep.

Skills

Attention to detail

Follow instructions

Basic computer skills

Mechanical aptitude

Team-oriented

Safety-minded

Physical stamina

Job description

At Simms, we build premium fishing gear that enables anglers to perform in the most demanding conditions. Grounded in a deep heritage of innovation, quality, and craftsmanship, we are committed to advancing the experience of the global angler.

The Warranty and Repair Center Technician I is responsible for supporting the intake, evaluation, and repair of customer-returned Simms products. This role performs a variety of foundational repair tasks while ensuring accurate documentation and adherence to established procedures to support timely processing and a high level of customer satisfaction.

The ideal Warranty and Repair Center Technician I is a dependable, detail-oriented team player who enjoys hands-on work and takes pride in quality craftsmanship. They are eager to learn repair techniques, follow established procedures, and maintain accurate documentation while working safely and efficiently. This individual is receptive to feedback, comfortable using basic computer systems, and committed to maintaining a clean, organized, and customer-focused work environment.

This position reports to the Warranty and Repair Center Supervisor and is based in Bozeman, Montana.

As the Warranty and Repair Technician I, you will have an opportunity to:

• Receive and process warranty returns into the Repair Center, documenting product details and observed defects within the CRM system to ensure accurate case creation.
• Develop comprehensive product knowledge of current and legacy product categories, including repair limitations, repair methods, and approved repair processes for each product.
• Perform initial product evaluations by identifying visible product issues and documenting findings according to established guidelines.
• Learn and apply multiple repair techniques while performing basic repair functions using heat presses, seam tape machines, sewing machines, and water and alcohol testing methods. Repairs may include replacing boot feet, zippers, and sliders, completing minor sewing tasks, and performing other repairs necessary to restore waders, apparel, footwear, packs, bags, and accessories to a serviceable and functional condition that meets company quality standards.
• Conduct inspections and water testing to verify product performance and quality prior to returning products to customers.
• Understand quality expectations and ensure all work meets established standards while building proficiency across a variety of repair techniques, tools, and processes.
• Follow all safety, operational, and equipment-use guidelines while ensuring proper care and maintenance of repair equipment.
• Maintain a clean, organized, and safe work environment, including routine housekeeping and workspace upkeep.

At Revelyst, we wear many hats; additional duties and responsibilities as assigned.

You Have

• Strong attention to detail and commitment to quality.
• Ability to follow written and verbal instructions and adhere to established procedures.
• Basic computer skills and the ability to learn company systems.
• Mechanical aptitude and willingness to learn product evaluation and repair techniques.
• Dependable, team-oriented mindset with a strong work ethic and openness to feedback.
• Ability to work safely and efficiently in a fast-paced environment.
• Ability to stand or sit for extended periods, perform repetitive tasks, and lift up to 50 pounds.
• Ability to safely use repair equipment, tools, solvents, and adhesives while performing detailed product inspections.

Pay Range:

Starting Hourly Rate: $18.00

The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

We offer a highly competitive salary, comprehensive benefits including:

• medical and dental
• vision
• disability and life insurance
• 401K
• PTO
• paid holidays
• gear discounts and the ability to add value to an exciting mission!

Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.

Equal Opportunity Employer Protected Veteran/Disabled