Warranty Repair Technician

Victors Home Solutions; Madison (WI); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Dental insurance

Vision insurance

Paid time off

8 paid holidays

Employee referral program

Employee discount

Job summary

Semper Fi Roofing is seeking a Warranty Repair Technician to join our Operations team in Madison/Milwaukee. You’ll perform roofing repairs, inspect systems, and communicate clearly with homeowners.

We value safety, reliability, and a strong work ethic; tools are provided and you will manage travel schedules to meet customer needs while upholding our quality standards.

Qualifications

• Residential roofing experience is required.
• Must have a valid driver’s license and clean driving record.
• Ability to work safely in outdoor environments and at heights.
• Strong communication and customer service skills.

Responsibilities

• Perform roofing repairs and warranty service calls to address leaks and workmanship concerns.
• Inspect roofing systems to identify problems and determine repair solutions.
• Complete repairs safely and per Semper Fi Roofing quality standards.
• Communicate findings and next steps to homeowners clearly and professionally.
• Maintain documentation of service calls, repairs, and materials used.

Skills

Residential roofing

Customer service

Communication

Time management

Safety awareness

Job description

Join the Team of a Lifetime! Ready to put your roofing skills to work with a company that values quality, integrity, and its people? Semper Fi Roofing is looking for a motivated, hands-on Warranty Repair Technician to join our growing team.

Department: Operations

Location: Madison/Milwaukee

Compensation: $25.00 - $35.00 / hour

Description

At Semper Fi Roofing, you’ll be surrounded by a team of dynamic, supportive, and engaged people who take pride in what they do. We’re not your average roofing company. Built On Integrity isn’t just our motto—it’s our core philosophy. We care about our people, our customers, and the quality of our work.

What You’ll Do

• Perform roofing repairs and warranty service calls to address leaks, workmanship concerns, and other roofing-related issues.
• Inspect roofing systems to identify the source of problems and determine the appropriate repair solutions.
• Complete repairs safely, efficiently, and in accordance with Semper Fi Roofing’s quality standards.
• Communicate professionally with homeowners to explain repair findings, work performed, and any recommended next steps.
• Maintain accurate documentation of service calls, repairs, and materials used.
• Manage daily appointments and travel schedules efficiently to meet customer needs.
• Identify potential issues beyond the original service request and communicate findings to the appropriate team members.
• Maintain company-provided tools and equipment in good working condition.
• Represent Semper Fi Roofing with professionalism, accountability, and a customer-first mindset.

What We’re Looking For:

• Residential roofing experience is required.
• A valid driver’s license and clean driving record.
• Reliable transportation to and from work.
• Basic hand tools; all other necessary tools will be provided.
• Ability to work safely in a fast-paced, outdoor environment and at varying heights.
• Ability to frequently lift up to 50 pounds and occasionally lift more than 75 pounds, with or without reasonable accommodation.
• Strong communication and customer service skills.
• Excellent time management, organization, and scheduling skills.
• Flexibility to accommodate early mornings, late evenings, and changing service schedules as needed.
• A dependable, self-motivated attitude and a commitment to doing the job right the first time.

Preferred Experience:

• General construction or residential repair experience.
• EPDM, TPO, or other flat roofing systems.
• Metal roofing and metal flashing repairs.
• Experience troubleshooting roof leaks and diagnosing roofing issues.

Benefits Offered:

• 401(k) with company match.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Paid time off.
• 8 paid holidays.
• Employee referral program.
• Employee discount.