Warranty Repair Technician

Victors Home Solutions; Cleveland (OH); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Dental insurance

Vision insurance

Paid time off

8 paid holidays

Employee referral program

Employee discount

Job summary

Victors Home Solutions in Cleveland, OH is seeking a hands-on Warranty Repair Technician to join our Operations team. You’ll perform roofing repairs, warranty service calls, and inspections, addressing leaks and workmanship concerns while upholding our quality standards.

Applicants should have residential roofing experience, a valid driver’s license, and the ability to lift heavy loads. We offer comprehensive benefits and support a safety-first, customer-focused approach on every job.

Qualifications

• Residential roofing experience required.
• Valid driver’s license and clean driving record.
• Reliable transportation to job sites.
• Ability to lift up to 50 pounds regularly and occasionally more than 75 pounds.
• Strong communication and customer service skills.
• Excellent time management and scheduling abilities.
• Flexibility to work early mornings, late evenings, and varying schedules.

Responsibilities

• Perform roofing repairs and warranty service calls for leaks and workmanship concerns.
• Inspect roofing systems to locate problems and determine repairs.
• Execute repairs safely and to Victors’ quality standards.
• Communicate repair findings and next steps to homeowners.
• Document service calls, repairs, and materials used.
• Manage daily appointments and travel schedules.
• Identify potential issues beyond the initial service request and escalate as needed.
• Maintain company tools and equipment in good condition.
• Represent Victors Home Solutions with professionalism and accountability.

Skills

Residential roofing experience

Tools

Basic hand tools

Job description

Join the Team of a Lifetime!

Ready to put your roofing skills to work with a company that values quality, integrity, and its people? Victors Home Solutions is one of the Midwest’s leading home improvement companies, and we’re looking for a motivated, hands-on Warranty Repair Technician to join our growing team.

At Victors, you’ll be surrounded by a team of dynamic, supportive, and engaged people who take pride in what they do. We’re not your average home improvement company. Built On Integrity isn’t just our motto—it’s our core philosophy. We care about our people, our customers, and the quality of our work.

Department: Operations

Location: Cleveland

Compensation: $25.00 - $40.00 / hour

What You’ll Do

• Perform roofing repairs and warranty service calls to address leaks, workmanship concerns, and other roofing-related issues.
• Inspect roofing systems to identify the source of problems and determine the appropriate repair solutions.
• Complete repairs safely, efficiently, and in accordance with Victors’ quality standards.
• Communicate professionally with homeowners to explain repair findings, work performed, and any recommended next steps.
• Maintain accurate documentation of service calls, repairs, and materials used.
• Manage daily appointments and travel schedules efficiently to meet customer needs.
• Identify potential issues beyond the original service request and communicate findings to the appropriate team members.
• Maintain company-provided tools and equipment in good working condition.
• Represent Victors Home Solutions with professionalism, accountability, and a customer-first mindset.

What We’re Looking For

• Residential roofing experience is required.
• A clean driving record and valid driver’s license.
• Reliable transportation to and from work.
• Basic hand tools; all other necessary tools will be provided.
• Ability to work safely in a fast-paced, outdoor environment and at varying heights.
• Ability to frequently lift up to 50 pounds and occasionally lift more than 75 pounds, with or without reasonable accommodation.
• Strong communication and customer service skills.
• Excellent time management, organization, and scheduling skills.
• Flexibility to accommodate early mornings, late evenings, and changing service schedules as needed.
• A dependable, self-motivated attitude and a commitment to doing the job right the first time.

Preferred Experience

• General construction or residential repair experience.
• EPDM, TPO, or other flat roofing systems.
• Metal roofing and metal flashing repairs.
• Experience troubleshooting roof leaks and diagnosing roofing issues.

Benefits Offered

• 401(k) with company match.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Paid time off.
• 8 paid holidays.
• Employee referral program.
• Employee discount.