Warranty Quality Specialist

Ipsen International Inc; Cherry Valley (IL); Presencial; USD 52 000 - 76 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Day-One Benefits

401(k) with Company Match

Paid Time Off

Tuition Reimbursement

Resumo da oferta

Ipsen International Inc in Illinois is seeking a QA Tech I to manage Ipsen’s warranty claim system from submission to resolution and oversee the warranty Return Material Authorization (RMA) process.

You will collaborate with Engineering, Quality, Manufacturing, and Service teams to audit, develop and maintain ISO-compliant procedures. Administrative support to the QA Engineer is included as required.

Qualificações

• High School Diploma or equivalent required; Associate’s degree or advanced training preferred.
• Minimum 1 year of experience in quality assurance/quality control/manufacturing quality or related function.
• Minimum 1 year experience in industrial/manufacturing environment.
• Experience with Salesforce and/or Syteline ERP systems preferred.

Responsabilidades

• Review customer claims including failure mode, operating conditions, and maintenance history.
• Verify eligibility including product coverage, warranty period, and terms & conditions of the sale.
• Evaluate claim details for completeness and accuracy.
• Participate in technical reviews with Engineering, Quality, Manufacturing, or Service Departments.
• Coordinate with QA Engineer to determine approval or denial of claims.
• Generate warranty replacement orders and coordinate delivery to customer site.
• Prepare monthly/quarterly/annual warranty expense documentation.
• Review and issue RMAs; close RMA on receipt of returned goods.
• Conduct internal audits to ensure conformance with procedures and ISO standards.
• Collaborate with production, engineering, and service teams to improve processes.
• Support development and maintenance of SOPs, work instructions, and quality docs.

Conhecimentos

ERP/CRM tools (Salesforce, Syteline)

MS Office proficiency

Quality systems knowledge

Data analysis

Root cause investigation

Formação académica

High School Diploma or equivalent

Associate’s degree or advanced training (preferred)

Ferramentas

Salesforce

Syteline ERP

Descrição da oferta de emprego

Ipsen International Inc in Illinois is seeking a QA Tech I to manage Ipsen’s warranty claim system from submission to resolution and oversee the warranty Return Material Authorization (RMA) process.

You will collaborate with Engineering, Quality, Manufacturing, and Service teams to audit, develop and maintain ISO-compliant procedures. Administrative support to the QA Engineer is included as required.