Warranty Operations Supervisor - Auto Dealership

BMW of Asheville; Northfield Township (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical and Dental

Vision

Short- and Long-Term Disability

Paid Basic Life Insurance

401(k) Plan

Personal Time Off

Paid Training

Employee vehicle purchase plans

Health and wellness

Saturday Lunches

Discounts on products and services

Job summary

Fields Volvo in the United States is seeking a proactive leader to manage workforce scheduling and departmental operations in a luxury customer environment. You will mentor staff, oversee attendance, payroll submissions, and act as the bridge between front-line teams and upper management.

The role emphasizes integrity, efficiency, and team development, with responsibilities spanning hiring, onboarding, and ensuring compliance with company policy while delivering consistent, high-quality service.

Qualifications

• Experience in an automotive dealership and proficiency with CDK are required.
• Volvo Rover experience is a plus.
• Warranty experience and general accounting knowledge are highly preferred.
• Proficiency in Microsoft Office Suite.
• Soft skills: attention to detail and a team-first mentality.

Responsibilities

• Direct departmental scheduling and monitor attendance to ensure optimal coverage.
• Manage shift swaps and PTO requests in alignment with operational needs and labor policies.
• Oversee accurate payroll submissions and administrative reporting.
• Serve as the primary lead, providing daily mentorship, guidance, and training.
• Foster a collaborative environment where team members feel supported and accountable.
• Lead departmental meetings and act as the bridge between staff and upper management.
• Implement safety protocols and identify areas for process improvement.
• Manage departmental resources, supplies, and equipment.
• Execute Quarterly Internal Warranty Audits and monitor key performance metrics.
• Assist in the hiring, onboarding, and training of new talent.
• Ensure all team actions comply with company policy and professional standards.

Skills

Automotive dealership experience

CDK proficiency

Attention to detail

Team-first mentality

Microsoft Office Suite

Tools

CDK

Microsoft Office Suite

Job description

Fields Volvo in the United States is seeking a proactive leader to manage workforce scheduling and departmental operations in a luxury customer environment. You will mentor staff, oversee attendance, payroll submissions, and act as the bridge between front-line teams and upper management.

The role emphasizes integrity, efficiency, and team development, with responsibilities spanning hiring, onboarding, and ensuring compliance with company policy while delivering consistent, high-quality service.