Construction Warranty Manager

ROERS COMPANIES; Iowa (LA); On-site; USD 98,000 - 123,000; Full time

Benefits offered by this job

Health Plans

Paid time off

401(K) match

Life Insurance

Professional Development Opportunities

Employee Assistance Programs

Job summary

Roers Companies is seeking an energetic Warranty Manager in Plymouth, MN to handle warranty requests from intake to resolution for completed new construction projects. You will coordinate internal teams and trade partners, assess validity, and drive timely repairs while ensuring quality closeout.

Strong communication and organizational skills are essential in this role. Reporting to the Director of Quality and Safety, you will maintain detailed warranty records, escalate issues as needed, and

Qualifications

• Strong knowledge of construction means and methods, building systems, project closeout, and common post-construction warranty issues.
• Ability to evaluate reported concerns objectively and determine warranty responsibilities.
• Excellent communication and customer service skills, including managing difficult conversations and setting expectations.
• Coordinate internal teams and external trade partners while maintaining accountability.
• Strong organizational, documentation, scheduling, and follow-through skills.
• Ability to read and interpret construction drawings, specifications, warranties, and project records.

Responsibilities

• Serve as the main point of contact for warranty requests on Roers General Contracting projects.
• Receive, document, acknowledge, and track warranty requests from owners and property teams.
• Review requests to understand reported conditions, project history, and warranty periods.
• Determine warranty items vs. maintenance, owner-responsibility, or non-warranty issues.
• Coordinate site visits, inspections, and necessary investigations.
• Develop action plans for approved items with scope, schedule, and responsibilities.
• Coordinate internal teams, field staff, vendors, and trade partners to complete repairs.
• Communicate priorities and deadlines to responsible parties and follow up until completion.
• Verify repairs meet Roers quality standards before closeout.
• Escalate unresolved warranty matters to leadership.
• Collaborate with Project Managers and Trade Partners to understand history and determine resolution path.
• Engage trade partners promptly and coordinate cross-trade work when needed.
• Maintain professional relationships with owners and teams throughout warranty.
• Maintain complete warranty records and closeout documentation.
• Track open items and aging to keep them prioritized.
• Document decisions if not warranty and communicate clearly.
• Confirm completion with owners and maintain evidence for closeout.
• Analyze warranty activity to identify defects and improvement opportunities.
• Provide trend information to inform future prequalification and planning.
• Recommend process and documentation improvements based on warranty data.
• Provide regular status updates to leadership and maintain clear records of commitments.
• Perform other duties as assigned.

Skills

Construction means & methods

Warranty management

Communication skills

Customer service

Documentation & scheduling

Education

Associates degree in Construction Management, Engineering, Architecture, Building Science, Business, or related field

Tools

Procore or similar systems

Job description

Description

Roers Companies is seeking an energetic, dedicated professional to join our team in Plymouth, MN as a Construction Warranty Manager!

This is an exciting ground-floor opportunity!! If you have strong construction experience, and can manage a workflow while providing excellent customer service, we would love to talk with you!

About Us

Roers Companies is a multi-year USA Today Top Workplace and national leader in multifamily real estate, development, construction, and property management. Headquartered in Plymouth, Minnesota, we’re on a mission to elevate multifamily housing by developing quality homes in high-demand neighborhoods. Since our founding in 2012, Roers Cos. has developed more than $4.5 billion in real estate, representing 16,000+ homes across the U.S. In 2026, the company is ranked nationally among the Inc. 5000 fastest-growing private companies (No. 218), NMHC top 25 multifamily builders (No. 25) and developers (No. 19) and the AHF top affordable housing developers (No. 5). Our team thrives on purpose-filled work, an entrepreneurial spirit, and unlimited growth potential.

About You

You’re passionate about your work and strive to achieve ambitious goals. You offer an extra hand and aren’t afraid to ask for help when needed. You act with integrity and empathy for the people around you. You get the big picture while executing the little details. In other words, you share our corporate values - passion, work ethic, teamwork, integrity, and ownership mindset.

Job Summary

The Warranty Manager is the primary point of contact for warranty requests related to completed new construction projects for Roers General Contracting. Reporting to the Director of Quality and Safety, this role manages warranty requests from initial intake through final resolution, evaluates whether reported concerns qualify as warranty items, and coordinates the appropriate internal teams and trade partners to complete repairs in a timely and professional manner.

The Warranty Manager serves as the central coordinator between owners, property teams, project teams, field operations, and trade partners during the warranty period. This position is responsible for maintaining clear communication, accurate documentation, timely follow-through, and consistent closeout of warranty items while identifying recurring issues and sharing lessons learned that can improve future project quality and trade partner performance.

Responsibilities

Warranty Intake and Assessment

• Serve as the main point of contact for all warranty requests associated with completed Roers General Contracting new construction projects.
• Receive, document, acknowledge, and track warranty requests from owners, property management teams, residents, internal stakeholders, and other authorized contacts as appropriate.
• Review each request to understand the reported condition, relevant project history, contract requirements, warranty periods, and available supporting documentation.
• Determine whether reported concerns are valid warranty items, maintenance issues, owner-responsibility items, damage, or conditions outside the applicable warranty scope.
• Coordinate site visits, inspections, photographs, testing, or additional investigation when needed to make an informed warranty determination.

Repair Coordination and Resolution

• Develop a clear action plan for approved warranty items, including scope, responsible party, schedule, access requirements, and expected completion date.
• Coordinate internal project teams, field staff, vendors, and trade partners to complete warranty repairs efficiently and with minimal disruption to owners, occupants, and property operations.
• Communicate expectations, priorities, and deadlines to responsible parties and follow up consistently until work is completed.
• Verify that completed repairs address the reported issue and meet Roers General Contracting quality expectations before closing the warranty request.
• Escalate unresolved, recurring, disputed, or high-risk warranty matters to the Director of Quality and Safety and appropriate Construction leadership.

Project Team and Trade Partner Collaboration

• Partner with Project Managers, Superintendents, Field Operations, and other Construction team members to understand project history and determine the appropriate path to resolution.
• Engage applicable trade partners promptly and hold them accountable for warranty obligations, response times, repair quality, and required documentation.
• Coordinate work across multiple trades when a warranty concern involves overlapping scopes or requires sequencing between responsible parties.
• Maintain professional, solutions-focused working relationships with owners, property teams, internal teams, and trade partners throughout the warranty process.
• Support transition and closeout planning on newly completed projects so warranty contacts, responsibilities, documentation, and communication expectations are clearly established.

Warranty Documentation and Closeout

• Maintain complete and accurate warranty records, including request details, photos, correspondence, investigation notes, responsibility determinations, repair status, and completion documentation.
• Track open warranty items and aging to ensure requests remain visible, prioritized, and actively managed through closure.
• Document decisions when a request is determined not to be a warranty item and communicate the basis for that determination clearly and professionally.
• Confirm completion with the appropriate owner or property representative when applicable and maintain documentation supporting final closeout.
• Ensure warranty documentation is organized, current, and accessible for project teams, leadership review, and future reference.

Quality Feedback and Continuous Improvement

• Analyze warranty activity to identify recurring defects, building system concerns, material issues, installation trends, and trade partner performance patterns.
• Provide warranty trend information and lessons learned to the Director of Quality and Safety to inform future trade partner prequalification status for future work.
• Recommend process, detailing, installation, specification, documentation, or trade partner improvements based on warranty experience.
• Support quality initiatives intended to reduce repeat warranty issues and improve long-term project performance.
• Help incorporate warranty findings into future project planning, quality expectations, trade partner accountability, and closeout practices.
• Make recommendations to the Design Review Board based on warranty history to inform design standards in future projects.

Reporting and Communication

• Provide regular status updates on open warranty items, aging, recurring issues, responsible parties, and priority concerns to the Director of Quality and Safety.
• Communicate promptly and professionally with owners, property teams, project teams, and trade partners regarding status, next steps, scheduling, and resolution.
• Maintain a clear record of commitments, deadlines, decisions, and follow-up actions for each warranty request.
• Prepare summaries and reports that help Construction leadership understand warranty volume, response performance, trends, and opportunities for improvement.
• Serve as a reliable resource for questions regarding project warranty responsibilities, processes, and status.

Other Duties

• Perform other duties as assigned.

Requirements

• Strong knowledge of construction means and methods, building systems, project closeout, and common post-construction warranty issues.
• Ability to evaluate reported concerns objectively, gather the right information, and make sound warranty responsibility determinations.
• Strong problem-solving and decision-making skills with the ability to identify practical, timely solutions.
• Excellent communication and customer service skills, including the ability to manage difficult conversations and set clear expectations.
• Ability to coordinate internal teams and external trade partners while maintaining accountability and positive working relationships.
• Strong organizational, documentation, scheduling, and follow-through skills.
• Ability to manage a high volume of requests and competing priorities across multiple completed projects.
• Strong attention to detail and commitment to complete, accurate, and timely records.
• Ability to read and interpret construction drawings, specifications, contracts, subcontracts, warranty documents, and project records.
• Ability to identify patterns and translate warranty data into actionable quality and process improvements.
• Proficiency with Microsoft Office Suite and construction management technology; experience with Procore or similar systems preferred.
• High integrity - trusted, direct, truthful, and willing to take ownership of outcomes.

Preferred Qualifications

• Associates degree in Construction Management, Engineering, Architecture, Building Science, Business, or a related field preferred.
• Equivalent combination of education, training, and relevant construction experience may be considered.
• 5+ years of experience in commercial or multifamily construction, project management, field operations, quality, project closeout, warranty management, or a related construction role preferred.
• Experience evaluating construction deficiencies and coordinating corrective work with project teams and trade partners.
• Experience supporting completed commercial, multifamily, or large-scale construction projects strongly preferred.
• Experience reading and interpreting construction documents, scopes of work, warranties, and project records.
• Experience communicating directly with owners, property management teams, clients, and trade partners.
• Construction, quality, building systems, or project management certifications are preferred but not required.

Compensation and Benefits for Warranty Manager:

Pay Range: $98,000 - $122,500

Compensation is determined by several factors that vary depending on the position, including the individual's experience, skills, and the knowledge they bring to the specific role.

Roers offers a comprehensive benefits & perks package to full-time employees which may include:

• Health Plans - Medical, dental, vision, FSA, and HSA
• Family Leave - Paid birth & bonding leave
• Employer Paid Benefits - Basic life insurance, Accidental Death & Dismemberment (AD&D), and short-term disability
• Additional Voluntary Benefits - Life Insurance, AD&D, long-term disability, critical illness, and accident insurance
• 401(K) - 3% company contribution, 100% vested after 2 years of employment
• Competitive PTO - 3 weeks of PTO with immediate accrual, 9 paid holidays, 1 floating holiday, and bereavement
• Health and Wellness - fitness membership reimbursement program
• Free stays in Roers' properties guest suites
• Rent Discount - 20% discount for employees living in Roers Companies properties
• Employee Referral Bonus Program - $2,500 referral bonus paid once referred candidate completes 60 days of employment
• Charitable Match Program - Roers matches employee donations to charitable organizations
• Professional Development Opportunities
• Employee Assistance Programs

Roers Companies is focused on building a workforce that is diverse and inclusive. We are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.

Roers Companies participates in E-Verify to confirm the employment eligibility of all newly hired employees. For further information about the federal E-Verify program, please click to see the Right to Work and E-Verify Participation posters.

Candidates will be required to pass a criminal background check and motor vehicle report.