Warranty Manager

Jobtailor; Dearborn (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

Ford is seeking a seasoned Warranty Engineering Leader to coach a team of five engineers in warranty analysis, driving systemic improvements and cross-functional reviews with suppliers. You will leverage the Ford Warranty System and Six Sigma methodologies to diagnose root causes and implement durable solutions.

Applicants should have a BS in Engineering or equivalent, 2+ years in plant manufacturing, and a Black Belt certification is advantageous.

Qualifications

• Bachelor of Science/Engineering or equivalent technical/manufacturing aptitude.
• 2+ years of Plant Manufacturing experience.
• Experience leading multiple complex assignments with demanding timelines.
• Six Sigma Black Belt Certification is an advantage.

Responsibilities

• Coach and lead a team of five warranty engineers in completing warranty analysis and driving improvements.
• Utilize the Ford Warranty System to track top issues and drive teams to solve problems.
• Lead cross-functional reviews with suppliers to review top warranty issues and drive improvements.
• Complete business projects to improve systems used to understand and solve warranty issues.
• Lead Gembas at Ford and supplier plants to understand and fix top warranty issues.
• Train suppliers in warranty systems and problem-solving techniques.
• Utilize process engineering skills to understand the physics used to create parts and troubleshoot problems.
• Drive the team’s knowledge of Strategic Problem Solving to determine causes and drive resolution.
• Use Six Sigma tools to complete tests and analyze data.

Skills

Leadership

Data analysis

Problem solving

Communication

Team building

English fluency

Shainin/8D/Black Belt

Statistics

Education

BS Engineering or equivalent

Tools

Ford Warranty System

Job description

Responsibilities

• Coach and lead a team of five warranty engineers in completing warranty analysis and driving improvements
• Utilize Ford’s warranty system to track top issues and drive teams to solve problems
• Lead cross-functional reviews with suppliers to review top warranty issues, complete systemic analysis, and drive warranty and systemic improvements
• Complete business projects to improve systems used to understand and solve warranty issues
• Lead Gembas at Ford and supplier plants to understand and fix top warranty issues
• Train suppliers and Supplier Technical Assistants in warranty systems and problem-solving techniques
• Utilize process engineering skills to understand the physics used to create parts and troubleshoot problems
• Drive the team’s knowledge and application of Strategic Problem Solving to determine the physics, chemistry, electricity, and other causes of failures and drive resolution
• Use Six Sigma skills, including Measurement Systems Analysis, process capability, hypothesis tests, pairwise comparisons, Design of Experiments, multivariate analysis, multiple regression, and reliability analysis, to complete tests and analyze data
• Use the 3x5 Why process to identify systemic root causes and drive systemic improvements
• Lead the Purchasing/Supplier Technical Assistance team and supplier partners in industrializing manufacturing processes, improving quality and capacity, and reducing warranty issues
• Develop employees and business plans for assigned suppliers to achieve best-in-class launch, quality, capacity, and warranty performance
• Ensure alignment with Supplier Technical Assistants, Product Development, and other Ford functions

Requirements

• Leadership training and skills
• Data analysis skills
• Bachelor of Science/Engineering, or equivalent technical/manufacturing aptitude
• 2+ years of Plant Manufacturing experience
• Experience leading multiple complex assignments with demanding timelines
• Problem Solving Skills (e.g. Shainin, Green Belt, 8D, Strategic Problem Solving, Black Belt or Master Black Belt)
• Ability to develop and present materials to senior leadership with short timelines
• Strong communication and team building
• Knowledge of vehicle or powertrain component commodities, functions, and related features
• Ability to speak and write in English language fluently to effectively communicate with the global team
• Six Sigma Black Belt Certification is an advantage
• Candidates must be legally authorized to work in the United States
• Visa sponsorship is not available

Core Competencies

Demonstrates expertise in warranty analysis, process engineering, and strategic problem solving, with a strong focus on leading teams to drive systemic improvements and enhance manufacturing quality. Proficient in Six Sigma methodologies and data analysis to identify root causes and implement effective solutions.

Highest-signal resume keywords

• Six Sigma Black Belt Certification
• Warranty Analysis
• Process Engineering
• Data Analysis Skills
• Leadership Training

Hard Skills

• Strategic Problem Solving
• Measurement Systems Analysis
• Design of Experiments
• Multivariate Analysis
• Reliability Analysis
• Hypothesis Tests
• Pairwise Comparisons
• Multiple Regression
• 3x5 Why Process
• Gemba Walks

Soft Skills

• Strong Communication
• Team Building
• Problem Solving Skills

Certifications & Qualifications

• Six Sigma Black Belt Certification

Industry Keywords

• Plant Manufacturing
• Vehicle Components
• Powertrain Commodities
• Supplier Technical Assistance
• Industrialization Processes

Tools & Technologies

• Ford Warranty System