Warranty Experience Lead — Stock Plan

David Weekley Homes; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401k match

Employee Stock Ownership Plan

Profit Sharing

New Home Discount

College Scholarship Program

Community Outreach

Job summary

David Weekley Homes in Phoenix seeks a Warranty Service Manager to oversee the post-construction warranty process, ensuring homeowner satisfaction and adherence to standards. You will conduct home visits, determine eligibility, coordinate repairs with subcontractors, and maintain detailed warranty records.

The role emphasizes proactive communication, timely responses to concerns, and accountability for repair quality.

Qualifications

• Positive attitude with excellent verbal communication and interpersonal skills.
• Resilience under pressure and professional handling of confrontational situations.
• Self-starter with strong time management and follow-up skills.
• Comfort holding subcontractors accountable and making independent decisions.
• Experience in home building or home repair is helpful but not required.
• Budget/cost management experience is a plus.

Responsibilities

• Interact with homeowners to deliver exceptional experiences and nurture relationships.
• Respond promptly and accurately to warranty concerns.
• Inspect homes to determine warranty eligibility during visits.
• Coordinate and schedule warrantable repairs with contractors and homeowners.
• Research issues using available resources and provide clear guidance to customers.
• Communicate what items are not warrantable and educate customers.
• Manage a warranty budget and ensure timely completion of repairs.
• Maintain warranty records for management review.

Skills

Verbal communication

Interpersonal skills

Time management

Budget management

Decision making

Job description

David Weekley Homes in Phoenix seeks a Warranty Service Manager to oversee the post-construction warranty process, ensuring homeowner satisfaction and adherence to standards. You will conduct home visits, determine eligibility, coordinate repairs with subcontractors, and maintain detailed warranty records.

The role emphasizes proactive communication, timely responses to concerns, and accountability for repair quality.