Warranty Coordinator

Masco Corporation; United States; Remote; USD 4,200 - 7,300; Full time

Job summary

Masco Home Products India is seeking a Warranty Coordinator to manage warranty claims and communications for the Watkins Wellness unit. The role requires handling inquiries, ensuring accuracy of claims, and maintaining customer records. Remote work from India with a strong emphasis on data integrity and cross-team collaboration.

You will support warranty reconciliations, troubleshooting, and policy compliance, while using MS Office and Salesforce to document cases and drive timely resolutions.

Qualifications

• At least two years’ related experience in a customer service environment.
• Bachelor’s degree required.
• Proficient in MS Office and warranty tools (Warranty Database, Navision).
• Excellent written and verbal English communication.

Responsibilities

• Respond to warranty inquiries via email promptly and professionally.
• Investigate and resolve claim issues following established policies.
• Enter warranty claim data into the Warranty Database accurately.
• Coordinate with dealers and internal teams for warranty reconciliations and terms.
• Use data analysis to identify patterns and support claims decisions.

Skills

English communication

Cross‑team communication

Remote working protocols

MS Office suite

Attention to detail

Alpha-numeric data entry

Education

Bachelor’s degree

Tools

Salesforce

Warranty Database

Navision

Job description

Job Description

Job Description

About Us
Masco Home Products India (MHPI) is a fully owned subsidiary of Masco Corporation, headquartered in Livonia, MI. The vision of MHPI is to be recognized as a world-class Global Business Services organization driven by the desire for excellence in its people, business solutions, execution, and partnerships with internal customers to develop “Lean and Simple” business solutions.

Headquartered in Livonia, Michigan, Masco Corporation is a global leader in the design, manufacture and distribution of branded home improvement and building products. Our portfolio of industry-leading brands includes Behr® paint; Delta® and Hansgrohe® faucets, bath and shower fixtures; Liberty® branded decorative and functional hardware; and HotSpring® spas. We leverage our powerful brands across product categories, sales channels and geographies to create value for our customers and shareholders.

For more information about Masco Corporation, please visit:
Masco Corporation, www.masco.com
Masco Home Products India (MHPI) MHPI (Masco Home Products India) | LinkedIn

Position Details
Business Unit Supported: Watkins Wellness
Website Link: www.watkinsmfg.com
Position: Warranty Coordinator
Location: India (Permanent Remote)
Job Type: Permanent
Experience Required: At least two years’ related experience and/or training in a customer service environment
Shift: 08:30pm- 5:30am IST
Work Hours: Total 9 hrs (8:30 hrs working+ 30 min break)
CTC: As per market standards
Notice Period: (Immediate joiner preferred) candidate serving notice and left with 30 working days’ notice period preferred.
Skill Assessment: You may be required to complete a skill assessment task prior to interview.

Job Summary
Reports to: US Supervisor, Warranty Service
Under general supervision, inputs, verifies, coordinates, and maintains warranty claim information in a database. Responsible for evaluating each claim to ensure its accuracy and validity. Responds to requests from dealers regarding warranty reconciliations, warranty terms, and basic troubleshooting on warranty component replacement/repairs. Other duties may be assigned as needed.

Primary Responsibilities
Responsible for responding to warranty inquiries via email promptly and professionally.
Investigate and resolve claim issues. Understands and follows established warranty policies and business practices in carrying out these duties to approve or reject claims successfully.
Using expertise in data mining and analysis to explore historical data and discover patterns to support the adequacy of returns and elevate any warranty claim-related issues that require management review/input.
Responsible for entering hard copy warranty claim information into the Warranty Database.

Key Skills Required
Excellent English communication skills, both verbal and written.
Strong communication experience with international teams, including virtual collaboration tools, cross-time-zone and best communication practices.
Well-versed with remote working protocols/etiquettes
Ability to use a computer for 8.5 hours per day.
Ability to use MS Office applications (Outlook, MS Teams,Excel, Word, and PowerPoint)

Must Have “Technical” Skills
At least two years’ related experience and/or training in a customer service environment; or equivalent combination of education and experience
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Compose professional correspondence. Speak clearly and use proper phone etiquette.
Experience in MS Office and ability to use Warranty Database and Navision. Accurate/fast alpha-numerical data entry skills and 10-key pad.
Attention to detail is required

Preferred Skills
Basic math skills include adding, subtracting, multiplying, and dividing into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Demonstrated proficiency in Salesforce for managing day to day case handling, including creating, updating, and tracking cases; documenting detailed case notes; and maintaining accurate customer records. Skilled in using Salesforce tools to communicate effectively with internal teams and external customers, follow established workflows, and ensure timely and professional case resolution

Education
Must have bachelor’s degree.

Other Mandatory Requirement:
Must Have Broadband Availability: Minimum 30 MBPS - Only connections from national service providers such as Jio, Tata, Airtel, or Hathway Fiber are acceptable. Local or unverified internet providers are not aligned with MHPI IT policy and should not be used for official work.

Home Office Setup (Mandatory):
- working space to accommodate two monitors +1 laptop (necessary equipment will be provided + additional tools -role if any).
- The candidate must have access to a quiet and dedicated home office environment that supports productive remote work.

IT Asset Arrangement:
- All necessary equipment (based on role)- including One/two monitors, one laptop, and supporting accessories will be provided by the company. Candidates must ensure safe and secure setup and usage of these assets.

This setup is non-negotiable and essential to ensure uninterrupted workflow, secure data handling, and effective collaboration. Candidates who do not meet this requirement will not be considered.

Company

Masco Home Products India

Full time

Masco Home Products India (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Masco Corporation is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: English, Spanish

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