Warranty Claims Specialist & Service Advisor

Waters Truck and Tractor; Columbus (MS); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Holidays and Vacation

Weekly Pay

Performance Based Commission

401K Program + Company Contribution

Health Insurance

Dental and Vision Insurance (paid by WATERS)

Telehealth Access (paid by WATERS)

Life Insurance and Voluntary Life Insurance option

Short Term Disability (paid by WATERS)

Long Term Disability Option

Uniform Allowance

Jury Duty Pay

Growth Opportunities

Family Owned and Operated

Job summary

Waters Truck and Tractor in Columbus, Mississippi, is seeking a dedicated service adviser to provide an exceptional customer service experience by handling warranty claims efficiently. This crucial role involves understanding vendor guidelines, preparing claims, and ensuring customer satisfaction by accurately addressing their vehicle issues.

The ideal candidate will be a team player with strong communication skills and a commitment to excellence in service.

Qualifications

• Must be a team player with a strong sense of commitment to the customer.
• Must be self motivated and have good written and verbal communication skills.
• Working knowledge of Microsoft programs and applications.
• Good organization skills.

Responsibilities

• Prepare, code, and submit all International and vendor warranty claims in a timely manner.
• Understand and comply with all warranty policies and vendor procedures.
• Greet customers and obtain required vehicle/customer information.
• Communicate vehicle issues and maintenance requirements clearly.

Skills

Team player

Self-motivated

Written and verbal communication

Organization skills

Working knowledge of Microsoft programs

Job description

Waters Truck and Tractor in Columbus, Mississippi, is seeking a dedicated service adviser to provide an exceptional customer service experience by handling warranty claims efficiently. This crucial role involves understanding vendor guidelines, preparing claims, and ensuring customer satisfaction by accurately addressing their vehicle issues.

The ideal candidate will be a team player with strong communication skills and a commitment to excellence in service.