Warranty Claims Processor

granddesignrv; Elkhart (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

Grand Design is seeking a Warranty Claims Processor to join our team. You will process warranty claims submitted by Grand Design dealers, handle vendor chargebacks, and respond to emails and calls from dealers and internal teams.

The ideal candidate has a high school diploma, experience in customer service, strong computer skills, and familiarity with Word. The role involves collaboration with dealer relations, service managers, and vendors to keep claims moving efficiently.

Qualifications

• High School Diploma or
• RV Industry knowledge or
• Previous Customer Service
• Strong computer/typing
• Proficient in Word &
• Strong written & verbal communication
• Office
• Occasional time on shop
• Remote Access to Internet

Responsibilities

• Process Warranty claims submitted by Grand Design Dealer(s)
• Process Vendor Chargebacks for non-return parts from Dealer(s)
• Answer internal and external emails - same day
• Phone contact with Dealers with questions on Warranty
• Research Grand Design Parts to verify part numbers match what the Dealer is

Skills

Strong written communication

Strong verbal communication

Typing speed

Education

High School Diploma

RV Industry knowledge

Previous Customer Service experience

Office experience

Tools

Microsoft Word

Internet access

Job description

Grand Design is currently seeking a Warranty Claims Processor to join our team.

Our Story

Founded in 2012, Grand Design has become one of the fastest-growing RV brands in history and is consistently rated among the highest quality RV manufacturers in North America. Case in point? August 2023 was cause for celebration after Grand Design produced its 250,000th recreational vehicle. "Reaching this mark is not just a testament to the hard work and vision of our incredible team, but it is also a reflection of the trust and loyalty our customers have placed in us," (Don Clark, President and CEO).

"We strive for nothing less than customers for life." As our journey continues, Grand Design remains focused on its mission: to lead the industry in quality and innovation, while fostering a family-like connection among our team members, customers, and dealers.

That's our story and our journey. What's yours?

Primary Areas of Responsibility

• Process Warranty claims submitted by Grand Design Dealer(s)
• Process Vendor Chargebacks for non-return parts from Dealer(s)
• Answer internal and external emails - same day
• Phone contact with Dealers with questions on Warranty
• Research Grand Design Parts to verify part numbers match what the Dealer is

Secondary Areas of Responsibility

• Work closely with Dealer Relations on approved Pre-Authorizations compiling correct information: Manufacture, Model and Serial numbers, Pictures, Auth numbers from vendors etc.
• Work with Regional Service Managers by processing claims in a timely manner for ISP's and retail
• Attend monthly staff
• Work with Vendors on VCB's and Authorizations when they have

Education & Experience

• High School Diploma or
• RV Industry knowledge or
• Previous Customer Service
• Strong computer/typing
• Proficient in Word &
• Strong written & verbal communication
• Office
• Occasional time on shop
• Remote Access to Internet

Our Core Values

• Gratitude - Safely serving team members and our communities through humility and empathy to make our company, communities, and world a better place.
• Respect - Acting with integrity and transparency because believing in each other is the building block for all other relationships.
• Accountability - Holding each other to the highest expectations in all we say and do.
• iNnovation - Striving to be industry-leading with our people, processes, and products.
• Drive - Determined to exceed the expectations of our team members, vendors, dealers, and retail customers.

At Grand Design, we believe ALL people are leaders and hold each other accountable to high expectations.

Leadership Expectations:

• Connect with Purpose
  • Be inclusive; seek out different perspectives.
  • Focus on the Customer; put yourself in the customer's shoes.
  • Communicate Clearly; say what needs to be said and listen.
• Execute with Excellence
  • Explore Possibilities; ask, "What if?" and embrace new ideas.
  • Set Direction; prioritize, plan, and align; balance thinking and action.
  • Drive Results; get the right things done; work with a sense of urgency.
• Build the Future
  • Transform the Road Ahead; anticipate opportunities; seek new opportunities for continuous improvement.
  • Navigate Change; be agile and flexible; take on new challenges.
  • Inspire Growth; help each other improve; commit to personal development.

If you are the right candidate for this position, as a Grand Design Team Member you will be eligible for the following benefits:

• Medical, Dental, Vision, Group Life Insurance, Accidental Injury, Critical Illness, Short & Long-Term Disability
• Health Savings Account (HSA)
• 401(k) with match
• Employee Stock Purchase Program
• Tuition Reimbursement
• Holiday and Vacation Pay

Grand Design is an Equal Opportunity Employer.