Warranty Claims Analyst II - Fast-Paced, Client-Centric

American International Group; Jeffersonville (IN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Total Rewards Program

Job summary

American International Group (AIG) is seeking a Claims Analyst in Jeffersonville, IN to support warranty claim processing and service provider payments. The role focuses on timely authorizations, accurate adjudication, and customer-focused resolution, with emphasis on policy terms and coverage.

The position requires strong communication and organizational skills, experience in claims or warranty products, and the ability to work primarily in-office.

Qualifications

• Demonstrated excellence in customer service and communication.
• Ability to resolve conflicts and de-escalate situations calmly.
• Strong analytical skills with attention to detail and accuracy.
• Comfort working in a fast-paced environment with multiple tasks.
• Basic proficiency in MS Office applications.

Responsibilities

• Answer calls and emails from service providers for authorizations or payments.
• Adjudicate claims for fair and reasonable repair charges.
• Purchase small items to fulfill contract requirements when needed.
• Evaluate terms and repair times for accurate payments.
• Research coverage options and apply terms per conditions.
• Maintain knowledge of equipment and applicable programs.
• Reconcile monthly statements and report as directed.
• Maintain strong relationships with clients, providers and colleagues.
• Serve as SME between internal teams and training gaps.
• Continuously improve processes and product knowledge.

Skills

Customer service

Communication

Conflict resolution

Analytical skills

Time management

Organizational skills

Professional attitude

MS Office

Interpersonal skills

Deadline driven

Warranty knowledge

Claims experience

Accounts payable

Technical experience

Education

High school diploma or GED

Tools

MS Excel

MS Word

MS Outlook

Job description

American International Group (AIG) is seeking a Claims Analyst in Jeffersonville, IN to support warranty claim processing and service provider payments. The role focuses on timely authorizations, accurate adjudication, and customer-focused resolution, with emphasis on policy terms and coverage.

The position requires strong communication and organizational skills, experience in claims or warranty products, and the ability to work primarily in-office.