Warranty Campaign Administrator

Reading Truck Group; Reading (Berks County); On-site; USD 42,000 - 56,000; Full time

Job summary

Reading Truck Group in Reading, PA is seeking a Warranty/Service Administrator to review, process and close warranty claims and support department functions.

You will work closely with Parts and Service, upload documents, ensure policy compliance, and communicate with manufacturers and customers. Proficiency with Excel, Word and PowerPoint is required, and a two-year warranty background is preferred. This role offers growth within a thriving truck upfitter network.

Qualifications

• Two (2) years of warranty experience in automotive, truck or RV industry preferred.
• High School diploma or GED - required.
• Proficient computer skills including Excel, Word, and PowerPoint.
• Excellent problem solving skills and the ability to identify root cause.

Responsibilities

• Process factory warranty claims (online or manually) efficiently and accurately by obtaining warranty authorization prior to work beginning.
• Upload all necessary documents for warranty authorization and follow procedures per warranty policy.
• Ensure policies and procedures are followed by technicians before processing paperwork or signing off on hours.
• Follow up on warranty receivables to ensure timely payment.
• Communicate with Service Advisors and technicians for diagnosis, authorization and/or repairs.
• Process and enter all service orders accurately and efficiently.
• Maintain accurate information in the service system with changes throughout the day.
• Answer incoming calls from manufacturers or customers in a courteous and professional manner.
• Participate in training as required by management.

Skills

Warranty experience

Problem solving

Education

High School diploma or GED

Tools

Excel

Word

PowerPoint

Job description

How You Will Make An Impact

Under the supervision of the Management, this position is responsible for reviewing, processing and closing warranty claims, as well as assisting with department functions. The Warranty/Service Administrator works very closely with multiple departments including, but not limited to, the Parts and Service Department.

How You Will Make An Impact

Under the supervision of the Management, this position is responsible for reviewing, processing and closing warranty claims, as well as assisting with department functions. The Warranty/Service Administrator works very closely with multiple departments including, but not limited to, the Parts and Service Department.

The Nuts and Bolts

• Process factory warranty claims (online or manually) efficiently and accurately by obtaining warranty authorization prior to work beginning
• Upload all necessary documents for warranty authorization and follow any/all procedures as prescribed in the manufacturer's warranty policy and/or procedure manuals
• Ensure all policies and procedures have been followed by technicians prior to processing paperwork or signing off on technician hours applied to warranty claim
• Follow up on all warranty receivables to ensure payment is received in a timely manner
• Communicate with Service Advisors and technicians as needed for diagnosis, authorization and/or repairs
• Process and enter all service orders accurately and efficiently
• Maintain accurate information in the service system by updating changes throughout the day as the changes occur, for both warranty claims and service orders
• Answer incoming telephone calls from manufacturers (warranty claims) and/or customers (service orders), always responding in a courteous and professional manner
• Participate in training as required by management
• Perform any other tasks deemed necessary by supervisor

Required Credentials

• Two (2) years of warranty experience in automotive, truck or RV industry preferred
• High School diploma or GED - required
• Proficient computer skills including Excel, Word, and PowerPoint
• Excellent problem solving skills and the ability to identify root cause

How We Make An Impact

At Reading Truck, we have more than 65 years of industry leadership in the manufacture, distribution, and enhancement of work truck bodies. As the world's largest upfitter of work trucks, we continue to experience rapid growth through our expanding network of more than 20 locations across North America. Take the next step in your career and come get paid to play with trucks!

Some of Our Total Rewards

We offer big company perks with small company culture:

• Comprehensive benefits package including Medical, Dental, Vision and Life
• 401(k) Savings Plan with Company Match
• Paid Parental Leave
• Tools Purchase Program
• Tuition Reimbursement
• 10 Paid Holidays
• Generous Footwear, Eyewear, and Safety Equipment Discount Program
• Paid Training and Development Programs

J.B. Poindexter & Co., Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.