Parts & Service Outside Sales Representative

Reading Truck; Phoenix (AZ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Paid parental leave

Job summary

Reading Truck is seeking a Parts & Service Sales Associate I to coordinate order fulfillment for parts, accessories and service. You will quote customers, enter orders, source parts, schedule resources and invoice while ensuring timely follow-up for total customer satisfaction.

You will work with Service Managers and sales staff to grow the parts and service business in a profitable manner, handling customer inquiries and supporting rapid resolution of issues in a fast-paced environment.

Qualifications

• 0–2 years of customer service experience in a similar industry.
• Marketing experience and understanding of all types of sales efforts preferred.
• Strong mechanical and technical experience, including vehicle systems preferred.

Responsibilities

• Coordinate and oversee the order fulfillment process for parts, accessories and service.
• Quote customers, enter sales/ service orders, source parts and schedule resources.
• Invoice orders and ensure timely follow-up to maximize customer satisfaction.
• Collaborate with Service Managers and sales staff to grow the parts and service business profitably.
• Enter customer orders and follow up on purchase orders with vendors to ensure accuracy.

Skills

Customer service experience

Marketing experience

Mechanical/technical experience

Job description

How You Will Make An Impact

The Parts & Service Sales Associate I will coordinate and oversee the Order Fulfillment process of Parts, Accessories and Service. This will include quoting customers, entering Sales/ Service orders, sourcing the required parts, scheduling the required resources to complete the work and invoicing. Ensure that customer orders, inquiries, and follow-up are performed in a timely and efficient manner to the customer’s total satisfaction. Work with Service Managers and sales staff to grow the Parts & Service business in a profitable manner.

How You Will Make An Impact

The Parts & Service Sales Associate I will coordinate and oversee the Order Fulfillment process of Parts, Accessories and Service. This will include quoting customers, entering Sales/ Service orders, sourcing the required parts, scheduling the required resources to complete the work and invoicing. Ensure that customer orders, inquiries, and follow-up are performed in a timely and efficient manner to the customer’s total satisfaction. Work with Service Managers and sales staff to grow the Parts & Service business in a profitable manner.

The Nuts and Bolts

• Work closely with relevant sales and branch level employees to grow the Parts & Service business in the local market by solving customer’s problems quickly and efficiently
• Respond promptly providing quotes, customer support, invoices, order changes and handling customer complaints
• Quote and assist in managing the following customer offerings: Preventive maintenance plans, Annual certifications, Inspection of equipment, On-sight repairs, Emergency repairs, the ability to purchase add-on parts and accessory items to include delivery and install
• Provide service second to none, before, during and after the sale
• Enter customer orders and ensure timely fulfilment
• Enter and follow up on Purchase Orders with vendors, ensure parts are received and issued accurately and in a timely manner
• Tracks shipments, file claims and process returned goods
• Prepare paperwork for freight and/or chassis pickup through preferred transportation company
• Recommend major purchases for quick turn inventory items in accordance with company policy as it relates to the service department
• May establish and maintain MRP, review safety stocks, review MRP daily, purchase parts as needed
• Maintain type of products on display, quantity, quality and appearance of the display area
• May be responsible for credit card payments and related administrative tasks
• Comply with all company and OSHA safety regulations
• Assist with the annual physical inventory for Parts and Service Department
• Maintain cycle count accuracy reports

Required Credentials

• Zero (0) to two (2) years customer service experience in a similar industry
• Marketing experience and understanding of all types of sales efforts preferred
• Strong mechanical and technical experience, as well as understanding of all types of service activities, vehicle structures, vehicle equipment, and vehicle electrical systems preferred

How We Make An Impact

At Reading Truck, we have more than 65 years of industry leadership in the manufacture, distribution, and enhancement of work truck bodies. As the world’s largest upfitter of work trucks, we continue to experience rapid growth through our expanding network of more than 20 locations across North America. Take the next step in your career and come get paid to play with trucks!

Some of Our Total Rewards

We offer big company perks with small company culture:

• Comprehensive benefits package including Medical, Dental, Vision and Life
• 401(k) Savings Plan with Company Match
• Paid Parental Leave
• Tools Purchase Program
• Tuition Reimbursement
• 10 Paid Holidays
• Generous Footwear, Eyewear, and Safety Equipment Discount Program
• Paid Training and Development Programs

J.B. Poindexter & Co., Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.