Warranty and Service Administrator

Vanir Installed Sales; Smithfield (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401k with Company Match

PTO: Up to 2 weeks_paid vacation and 0

Career Development

Job summary

Vanir Installed Sales is seeking a Warranty and Service Manager to oversee the full lifecycle of warranty and service requests, ensuring timely turnaround and proper classification. You will coordinate scheduling across branches and manage financial aspects of service work.

You will lead the Warranty and Service department, handle training and performance, and drive quality through reporting and vendor coordination. A strong background in construction operations and ERP systems is preferred.

Qualifications

• Associate's or bachelor's degree in business administration, construction management, or related field preferred (or equivalent experience).
• 3+ years of experience in warranty, service operations, customer service, or construction administration within the construction industry.
• Proficiency in Microsoft Excel, Airtable, and standard office applications.
• Strong organizational, communication, and customer service skills with the ability to manage high-volume cases and handle escalations professionally.
• Knowledge of exterior cladding products (vinyl siding, James Hardie fiber cement) and common installation defects is highly desirable.
• ERP systems experience; Sage Intacct or comparable ERP strongly preferred.

Responsibilities

• Manage the full lifecycle of warranty and service requests, ensuring timely turnaround, proper classification (warranty vs. billable service), and adherence to SOPs and customer service standards.
• Coordinate scheduling and workload distribution across branches
• Oversee financial aspects including cost tracking, material/labor purchases, invoicing, and payment collection for service work.
• Lead and develop Warranty and Service department including training, performance management, and workload oversight.
• Monitor quality and performance through reporting, vendor/subcontractor coordination, escalation management, and continuous improvement initiatives.

Skills

Excel

Airtable

Office apps

Organization

Communication

Customer service

High-volume case management

Education

Associate's or Bachelor's degree in business administration, construction management, or related field

Equivalent experience

Tools

Sage Intacct

ERP systems

Job description

Where Experience Leads and Quality Sets the Standard

VANIR delivers premium exterior installations with an emphasis on siding excellence, durability, and customer peace of mind. Our processes are structured, our crews are held to high standards, and our projects are managed with professionalism from start to finish.

What you will do

• Manage the full lifecycle of warranty and service requests, ensuring timely turnaround, proper classification (warranty vs. billable service), and adherence to SOPs and customer service standards.
• Coordinate scheduling and workload distribution across branches
• Oversee financial aspects including cost tracking, material/labor purchases, invoicing, and payment collection for service work.
• Lead and develop Warranty and Service department including training, performance management, and workload oversight.
• Monitor quality and performance through reporting, vendor/subcontractor coordination, escalation management, and continuous improvement initiatives.

What We Are Looking For

Required:

• Associate's or bachelor's degree in business administration, construction management, or related field preferred (or equivalent experience).
• 3+ years of experience in warranty, service operations, customer service, or construction administration within the construction industry.
• Proficiency in Microsoft Excel, Airtable, and standard office applications.
• Strong organizational, communication, and customer service skills with the ability to manage high-volume cases and handle escalations professionally.

Preferred:

• Knowledge of exterior cladding products (vinyl siding, James Hardie fiber cement) and common installation defects is highly desirable.
• Proficiency in ERP systems required; experience with Sage Intacct, or comparable construction ERP strongly preferred.

Why Vanir?

• Medical, Dental and Vision Insurance: Employer paid medical and dental insurance
• 401k with Company Match: Invest in your future self
• Compensation for this role is aligned with comparable positions and reflects experience, skills, and responsibilities.
• PTO: Up to 2 weeks paid vacation and 10 paid holidays upon hire
• Career Development- On the job training and advancement opportunities