Warranty and Customer Service Manager

Werbrich's Landscaping; Cleves (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401K – Company Matching

Paid Vacation

Paid Holidays

Life Insurance

Vision Plan

Short and Long Term Disability

Job summary

A landscaping company in Ohio is seeking a Warranty & Customer Service Manager for a full-time position. Responsibilities include managing warranty requests from customers and internal teams, scheduling work, and performing service calls. The ideal candidate will possess extensive landscape knowledge, excellent communication skills, and a valid driver's license. The role offers competitive pay, 401K matching, paid vacations, and other benefits in a company known for its high employee retention rate.

Qualifications

• Extensive landscape and hardscape knowledge and experience.
• Strong communication and organizational skills are essential.
• Valid driver's license and good driving record required.

Responsibilities

• Manage warranty and service call requests from various sources.
• Schedule and coordinate warranty work.
• Self-perform warranty/service calls about 75% of the time.
• Some sales may be conducted directly with customers during service calls (add-ons/enhancements).

Skills

Landscape/hardscape knowledge and experience

Communication skills

Organizational skills

Valid driver’s license

Driving license

Job description

This is a full-time year-round position. In addition to the benefits listed below, the Warranty & Customer Service Manager will be provided with a company vehicle.

The primary responsibility of this position is management of warranty and service call requests from both internal sources (Sales Reps and Project Managers) and external sources (our customers). This manager will schedule and coordinate warranty work, procure materials as needed, and in most cases, self-perform the warranty/service call work . This position will be approximately 75% hands on, and 25% coordination/communication (laptop/phone work). While this is not a sales position, the role will include some sales directly to the customer, primarily add-ons and enhancements requested by customers during service calls.

• Extensive landscape/hardscape knowledge and experience.
• Valid driver’s license and good driving record.
• Strong communication and organizational skills.

Knowledge/experience in the following areas, while not required, are a big plus:

• Low-voltage Landscape Lighting
• Stonemasonry
• Irrigation

The ideal candidate would have vast experience in the industry including knowledge of all the items listed above. This position is well suited for:

• A self-employed individual looking for improved work/life balance while continuing to use their skillset and earning a highly competitive income.
• A seasoned Site Foreman looking for a less physical job and an opportunity to make greater use their management, communication, and organizational skills.

We offer excellent pay and a full benefits package including:

• 401K – Company Matching
• Paid Vacation
• Paid Holidays
• Life Insurance
• Vision Plan
• Short and Long Term Disability

Experience the Difference

Werbrich’s Custom Outdoor Living is celebrating its 25th year operating in the Greater Cincinnati Area. Speak with our staff and find out why we have the highest employee retention rate amongst our competitors.

Werbrich’s has two locations:

• West Side: 7368 Buena Vista Drive, Cleves OH 45002
• East Side: 385 Bridge Street, Loveland OH 45140