Warranty Analyst

Coastal CAT; Fort Lauderdale (FL); On-site; USD 52,000 - 78,000; Full time

Job summary

Stowers Machinery Corporation seeks a Warranty Analyst/Writer to manage warranty functions for machines and parts, including claims, reports, discounts, and EPP enrollment. The role requires independent work, strong attention to detail, and effective communication with service teams.

The position emphasizes analyzing hardship status, documentation accuracy, and adherence to warranty guidelines, with standard office hours in a local Fort Lauderdale environment.

Qualifications

• Must understand warranty guidelines and processes.
• Ability to analyze reports and identify machines in hardship status.
• Review work orders for compliance with warranty timeframes.

Responsibilities

• Prepare and submit warranty claims, reports, and discounts accurately.
• Enroll all EPP coverage for Caterpillar and non-Caterpillar machines.
• Review and monitor claim statuses, notifying supervisors of issues.
• Run regular reports to identify machines in hardship status and advise supervisors.
• Inspect work orders to ensure compliance with warranty guidelines and coverage periods.

Skills

Warranty processes

Analytical thinking

Documentation

MS Office

Education

High school diploma

Associate degree or technical certification

Tools

Warranty management software

Reporting tools

Job description

Position Scope

The Warranty Analyst/Writer is responsible for managing all warranty-related functions for machines and parts serviced by Stowers Machinery Corporation. This includes writing claims, preparing reports, processing discounts, enrolling Extended Protection Plan (EPP) coverage, and monitoring claim statuses with minimal supervision.

Knowledge and Skill Requirements

• Strong understanding of warranty processes and guidelines.
• Ability to analyze reports and identify machines approaching hardship status.
• Proficiency in reviewing work orders for compliance with warranty timeframes.
• Excellent organizational and documentation skills.

Preferred Qualifications

• Technical knowledge of Caterpillar and non-Caterpillar machinery.
• Familiarity with warranty management systems and reporting tools.

Education Requirements

• High school diploma or equivalent required.
• Associate degree or technical certification in business, administration, or related field preferred.

Essential Job Functions

• Prepare and submit warranty claims, reports, and discounts accurately.
• Enroll all EPP coverage for Caterpillar and non-Caterpillar machines.
• Review and monitor claim statuses, notifying supervisors of grievances or recovery issues.
• Run regular reports to identify machines in hardship status and advise supervisors.
• Inspect work orders to ensure compliance with warranty guidelines and coverage periods.

Leadership Responsibilities

• No direct supervisory responsibilities.
• Expected to work independently and demonstrate ownership of tasks.

Preferred Experience and Skills

• Previous experience in warranty administration or service operations.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite and related software.
• Excellent written and verbal communication skills.

Physical and Mental Requirements

Ability to sit for extended periods while working on a computer.

• Strong attention to detail and mental focus for reviewing claims and reports.
• Occasional lifting of files or documents (up to 20 lbs).

Work Environment

Office setting with frequent interaction with service and parts departments.

• Standard business hours with occasional overtime during peak periods.

Most work is conducted in a comfortable office environment but exposure to site conditions may also occur. Personal protective equipment must be worn in areas as required. Although the work usually is not considered inherently dangerous, employees must be careful while performing onsite services. This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties