Warranty Analysis Lab Supervisor

Magna International, Inc.; Troy (MI); On-site; USD 95,000 - 120,000; Full time

Job summary

Magna Powertrain in Troy, Michigan seeks a Warranty Return Part Analysis Lead to drive end-to-end analysis for transfer case components, supervise 3–4 warranty technicians, and collaborate with warranty and design engineers.

You will develop clear part return analysis reports, ensure data traceability, support containment and corrective actions, and push Lean/Six Sigma improvements in lab methods and turnaround times.

Qualifications

• Bachelor's degree in Engineering (Mechanical, Manufacturing, Materials, or Electrical).
• 5+ years of relevant experience in warranty analysis, failure analysis, quality engineering, or automotive driveline systems.
• Experience supervising or leading technicians or lab/shop personnel.
• Working knowledge of mechanical inspection methods and documentation best practices.
• Ability to write clear technical reports and present findings to engineers and customers.
• Proficiency with Excel, PowerPoint and Word and basic data analysis.

Responsibilities

• Lead end-to-end warranty return part analysis for transfer case assemblies and components, including teardown, inspection, and documentation.
• Determine and document failure modes and potential root causes using structured problem‑solving methods (8D, 5-Why, Ishikawa).
• Supervise, coach, and prioritize daily work for 3-4 warranty technicians; ensure quality, productivity, and adherence to standard work.
• Coordinate closely with warranty engineers, design engineers, manufacturing, supplier quality, and test teams to align on analysis approach, findings, and next steps.
• Develop and deliver clear part return analysis reports (including photos, measurements, observations, and conclusions) for engineering review and customer communication.
• Maintain traceability of parts and data: sample identification, chain of custody, test/measurement records, and report revision control.
• Support containment, corrective actions, and verification activities by providing evidence, hypotheses, and follow‑up analysis.
• Drive continuous improvement of lab methods, fixtures, measurement techniques, and turnaround time; apply Lean/Six Sigma tools where appropriate.
• Ensure compliance with safety requirements, 5S standards, and proper handling/disposal of fluids, chemicals, and scrap.
• Maintain a clean, organized, and safe work environment and ensure team adherence to housekeeping and safety expectations.

Skills

Warranty analysis

Leadership

Root cause analysis

Data analysis

Technical reporting

Education

Bachelor's degree in Engineering

Tools

Excel

PowerPoint

Word

8D/5-Why tools

Job description

What we offer

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry‑leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Group Summary

Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That's what we're passionate about at Magna Powertrain, and we do it by creating world‑class powertrain systems. We are a premier supplier for the global automotive industry with full capabilities in design, development, testing and manufacturing of complex powertrain systems. Our name stands for quality, environmental consciousness, and safety. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna Powertrain.

Job Responsibilities

Mission of Position: Responsible for leading warranty return part analysis (RPA) for transfer case components, supervising a small team of warranty technicians, and partnering with warranty engineers to identify failure modes, recommend corrective actions, and communicate findings through clear analysis reports to internal engineering teams and customers.

Key Responsibilities

• Lead end-to-end warranty return part analysis for transfer case assemblies and components, including teardown, inspection, and documentation.
• Determine and document failure modes and potential root causes using structured problem‑solving methods (e.g., 8D, 5-Why, Ishikawa).
• Supervise, coach, and prioritize daily work for 3-4 warranty technicians; ensure quality, productivity, and adherence to standard work.
• Coordinate closely with warranty engineers, design engineers, manufacturing, supplier quality, and test teams to align on analysis approach, findings, and next steps.
• Develop and deliver clear part return analysis reports (including photos, measurements, observations, and conclusions) for engineering review and customer communication.
• Maintain traceability of parts and data: sample identification, chain of custody, test/measurement records, and report revision control.
• Support containment, corrective actions, and verification activities by providing evidence, hypotheses, and follow‑up analysis.
• Drive continuous improvement of lab methods, fixtures, measurement techniques, and turnaround time; apply Lean/Six Sigma tools where appropriate.
• Ensure compliance with safety requirements, 5S standards, and proper handling/disposal of fluids, chemicals, and scrap.
• Maintain a clean, organized, and safe work environment and ensure team adherence to housekeeping and safety expectations.

Requirements and Qualifications

• Bachelor's degree in Engineering (Mechanical, Manufacturing, Materials, or Electrical).
• 5+ years of relevant experience in warranty analysis, failure analysis, quality engineering, product engineering, or automotive driveline systems.
• Demonstrated experience supervising or leading technicians or lab/shop personnel (direct or indirect leadership) lab/shop personnel (direct or indirect leadership).
• Working knowledge of mechanical inspection methods (e.g., visual inspection, dimensional measurement, surface wear evaluation) and documentation best practices.
• Ability to write clear technical reports and present findings to engineers and customers.
• Proficiency with common office tools (e.g., Excel, PowerPoint, Word) and basic data analysis.
• Ability to write clear technical reports and present findings to engineers and customers.
• Proficiency with common office tools (e.g., Excel, PowerPoint, Word) and basic data analysis.
• Working knowledge of mechanical inspection methods (e.g., visual inspection, dimensional measurement, surface wear evaluation) and documentation best practices

Magna Standards

• Practice and maintain integrity while following Magna's Charter and Constitution.
• Follow Magna's Code of Conduct and Ethics and related compliance policies.
• Supports and adheres to policies, procedures, and operational guidelines related to established quality management system (IATF 16949).
• Drive the development of new technologies to improve quality, efficiency and reduce cost.
• Comply with safety policies and procedures to ensure duties of self are performed in a safe manner.

Health & Safety responsibilities

• Understand applicable Environmental, Health & Safety policies and procedures in the workplace.
• Report unsafe conditions immediately.
• Report injuries, accidents, illnesses, near misses, property damage immediately.
• Follow safety rules.
• Comply with requirements for the use or operation of machines or equipment.
• Comply with Personal Protective Equipment (PPE) requirements.
• Create a positive work environment by demonstrating and sharing functional/technical knowledge.
• Develop and maintain a responsive and cooperative working relationship with internal and external customers.
• Treat everyone with dignity, trust and respect.
• Complete additional duties and responsibilities as assigned.
• Comply with Magna's information and data protection policies.

Work Environment

Office environment; Work is performed in a lab and/or shop environment and may include exposure to oils/fluids, solvents, and metal components. Role requires consistent use of required personal protective equipment (PPE) and adherence to all safety procedures. Ability to lift and move components and fixtures (with assistance or lifting devices as required) and stand for extended periods may be required.

Awareness, Unity, Empowerment

At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.

Worker Type: Regular / Permanent

Group: Magna Powertrain