Customer Project Manager

Bombardier; Wichita (KS); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Insurance plans (Dental, medical, life

Retirement savings plan

Employee Assistance Program

Tele Health Program

Job summary

Bombardier in Wichita seeks a Customer Project Manager to lead complex aircraft maintenance projects. You will serve as the primary customer contact, coordinate time, labor, and materials, manage quotes and invoices, and ensure on-time delivery within budget.

Ideal candidates have 5+ years in aircraft maintenance or equivalent, plus 2+ years in project management or supervisory roles. FAA/EASA/Transport Canada knowledge is a plus; SAP experience is preferred.

Qualifications

• Bachelor's degree preferred.
• A&P license or cert under FAR Part 65 preferred.
• 5+ years in aircraft maintenance environment or substantial similar experience.
• 2+ years customer project management or supervisory/lead experience.
• Knowledge of FAA, EASA, or Transport Canada regulations.

Responsibilities

• Coordinate and follow up on time, labor, material quotes; prepare preliminary invoices; provide progress updates and customer debriefs on work packages; resolve squawks and warranty issues.
• Price codes, work orders, reviews of labor charges, builds; deliver Pro Forma invoices to customers.
• Maintain schedules through aircraft delivery; monitor workflow to keep packages on schedule and within budget.
• Lead status meetings; update daily status reports across departments and shops.
• Coordinate with Planning, Invoicing, and Materials on special programs (e.g., Smart Parts, ESP, MSP, Honeywell, Warranty).
• Review, approve and sign final customer invoices; analyze margins and negotiate warranty adjustments.

Skills

Project management

Customer service

Leadership

Verbal & written communication

Planning & organizing

Multi-project coordination

Interpersonal skills

Computer skills

Regulatory knowledge

Education

Bachelor's degree

A&P license (FAA Part 65)

Tools

SAP

Pivotal maintenance transactions

Job description

When applicable, Bombardier promotes flexible and hybrid work policies.

Why join us?

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

Bombardier’s Benefits Program

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Competitive base salary
• Retirement savings plan
• Employee Assistance Program
• Tele Health Program

What are your contributions to the team?

• Adhere to Bombardier General Work Requirements.
• Serve as customer primary point-of-contact in daily communications, coordinating, and follow-up for items such as time/labor/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, resolution of squawks, and warranty issues. Upsells additional work to Customer.
• Perform Project Management duties for multiple aircraft to include identification of potential risks and management of constraints. Price codes, work orders, reviews labor charges, builds, reviews, and delivers Pro Forma invoice to Customer.
• Execute and maintain schedule through aircraft delivery and follow-up. Monitor and oversee work flow to ensure work package is on schedule and within budget, including shop floor efficiency.
• Facilitate status meetings with all departments and shops; update daily reports on status of aircraft
• Assist and coordinate special programs (i.e., Smart Parts, ESP, MSP, Honeywell, and Warranty) with Planning, Invoice Analysts and Materials.
• Review, approve, and sign final customer invoice as needed, (i.e., review margin analysis, warranty negotiations, and revision of service orders (SVOs)
• Perform post work package activities, (i.e., customer follow-up calls, resolve customer issues after departure).
• Responsible for meeting or exceeding facility financial objectives on all projects. Issues and collects DPRs, reviews payment terms with Customer

How to thrive in this role?

• You typically have a minimum of 5 years experience working in aircraft maintenance environment or substantial similar experience.
• You typically have a minimum of 2 years customer project management experience or 2 years of supervisory or lead experience or substantial similar experience.
• You have working knowledge of regulatory governance FAA, EASA, or Transport Canada, for example, part 91, 121, 135 & 145.
• You have working knowledge of aircraft maintenance inspection programs.
• You have working knowledge of Environmental, Health & Safety rules and regulations as they apply to workplace safety and environmental aspects of aircraft maintenance operations.
• You have interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management team, and other departments.
• You have customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations.
• You have strong verbal and written communications skills.
• You have planning and organization skills necessary to plan, prioritize and coordinate workload within a multiple project setting.
• You have computer skills necessary to learn and / or operate, word processing, spreadsheet, database, presentation, project, email and web-based applications as well as operating systems used to manage the maintenance work.
• Bachelor's degree - preferred
• A&P license or otherwise appropriately certificated under FAR Part 65 - preferred
• Ability to demonstrate strong leadership and coaching skills with the ability to develop people and build a strong team - preferred
• Working knowledge of SAP and Pivotal maintenance transactions - preferred
• Working Knowledge with ISO/OHSAS management system and resources - preferred
• Basic acumen of accounting and budgeting principles necessary to read and interpret profit/loss statements, financial reports, and meet financial objectives for assigned area and programs - preferred

Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.

Job Customer Project Manager

Primary Location: Wichita Service/Compltn.Center

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