Warranty Administrator

Wide World BMW; West Palm Beach (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

Wide World BMW is seeking a Warranty Administrator to manage warranty claims and improve dealership performance. This position requires a High School Diploma and excellent communication skills. The successful candidate will work closely with multiple dealerships to ensure compliance with manufacturer guidelines.

Applicants should have strong attention to detail and previous experience in automotive warranty administration is a plus. This role emphasizes teamwork and maintaining professional interactions across dealership operations.

Qualifications

• High School Diploma or equivalent.
• Exceptional interpersonal, customer service, and problem-solving skills.
• Proficiency with necessary technology, including computers and Microsoft Office.

Responsibilities

• Process warranty claims for payment in accordance with manufacturer policies.
• Ensure all returned claims are addressed proactively.
• Review open warranty Repair Orders and provide compliance guidance.
• Reconcile the Warranty Receivables schedule for all outstanding amounts.

Skills

Exceptional interpersonal skills

Customer service skills

Problem-solving skills

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

New Country Motor Car Group is looking for a skilled Automotive Warranty Administrator. Our Warranty department assists with all aspects of dealership warranty responsibilities. The Warranty Administrator will assist the dealerships to improve performance and service quality. The Warranty Administrator assists in warranty submission, provides dealerships with warranty best practices to expand their knowledge of services and focuses on improving performance and processes in an effort to better support dealership operations.

Warranty Administrator Responsibilities

• Process warranty claims for payment in accordance with all manufacturer policies and procedures. The administrator will review all repair orders for manufacturer compliance and correct any issues with dealership before submitting to manufacturer.
• Ensure all returned claims are addressed proactively with dealership and corrected with manufacturer as quickly as possible.
• Review open warranty Repair Orders as requested. Provide the appropriate labor operations and compliance guidance to dealership and ensure guidelines are being followed at all times. Respond promptly and directly with appropriate dealership staff with any updates to corrections needed to the repair orders.
• Warranty Administrator is responsive to reconcile the Warranty Receivables schedule for all outstanding amounts. Warranty Administrator is responsible to identify issues, correct issues with appropriate dealership parties and submit correct documentation to the manufacturer. This is an on-going expectation and to be maintained weekly.

Warranty Administrator Requirements

• High School Diploma or equivalent.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Previous automotive warranty experience a plus.
• Decisiveness and attention to detail.
• Proficiency with necessary technology, including computers, Microsoft Office, etc.
• Polite, professional and strong attention to detail.
• Ability to work well with others and maintain appropriate communications with multiple dealerships.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.