Warranty Administrator

TransChicago Truck Group; Shorewood (IL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life and AD&D Insurance

Disability Insurance

FSA

401(k) with company match

PTO

Paid Sick Time

Paid Holidays

Employee Assistance Program

Accident Coverage

Critical Illness

Cancer Insurance

Pet Insurance

Identity Theft Insurance

Job summary

TransChicago Truck Group in Shorewood, IL is seeking a Warranty Administrator to prepare warranty documents, submit paperwork to manufacturers, and track claims from start to finish. The role includes scheduling warranty appointments, coordinating with vendors for replacement parts, and staying up-to-date on recalls and announcements.

Onsite position at our Shorewood dealership. The ideal candidate has a high school diploma or GED and at least 1 year in dealerships or with OEMs, with proven

Qualifications

• High school diploma or GED required.
• 1+ year dealership or OEM experience required.
• Experience managing warranty claims from start to finish.

Responsibilities

• Process warranty claims on a timely basis for each franchise or distributor.
• Process all warranty paperwork to ensure proper documentation.
• Verify criteria required by factory or distributor.
• Track warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed.
• Arrange for parts to be shipped to the factory or distributor or be scrapped.
• File and maintain all service records as required by the warrantor.
• Keep informed of all factory recalls and bulletins.

Skills

Warranty claims handling

Recordkeeping

Vendor coordination

Customer service

Education

High school diploma or GED

Tools

PC-based invoicing

Job description

At TransChicago Truck Group, we keep the trucks and people that power our economy rolling. We’re a full-service commercial truck dealership representing Freightliner and Western Star by providing sales, service, and parts for the trucks that keep goods on the road. We’re a family-owned, fast-growing dealership group that values curiosity, teamwork, and growth. If you’re the kind of person who likes to learn by doing and see the impact of your work every day, you’ve found the right spot.

We're looking for a Warranty Administrator who will prepare warranty documents, submit paperwork to the manufacturer, and track claims and follow up as necessary. You will also be responsible for scheduling warranty appointments, coordinating with vendors for replacement parts, and keep up-to-date on factory recalls and announcements. This role is based onsite at our Shorewood dealership.

Essential Functions & Responsibilities

• Process warranty claims on a timely basis for each franchise or distributor.
• Process all warranty paperwork to ensure proper documentation.
• Verify criteria required by factory or distributor.
• Track warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed.
• Arrange for parts to be shipped to the factory or distributor or be scrapped.
• File and maintain all service records as required by the warrantor.
• Keep informed of all factory recalls and bulletins.

Education And/or Required Experience

• High school diploma, GED, or equivalent required.
• 1+ years of experience working in dealerships or with OEMs required.
• Prior experience managing warranty claims from start to finish a must.
• Ability to operate and understand various PC based programs and invoicing

Compensation & Benefits:

• Compensation: $50,000-$65,000 annually. Compensation will be determined based on experience, competencies, certifications, and education.
• Benefits:
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Life and AD&D Insurance
  • Disability Insurance
  • Flexible Spending Account (FSA)
  • 401(k) with company match
  • Paid Time Off (PTO)
  • Paid Sick Time
  • Paid Holidays
  • Additional voluntary benefits: We also offer a variety of other benefits including an Employee Assistance Program (EAP), Accident Coverage, Critical Illness, Cancer Insurance, Pet Insurance, and Identity Theft Insurance

TransChicago Truck Group is committed to a diverse and inclusive workplace. TransChicago is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.