Service Advisor

TransChicago Truck Group; Elmhurst (DE); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life and AD&D Insurance

Disability Insurance

Flexible Spending Account (FSA)

401(k) with company match

Paid Time Off (PTO)

Paid Sick Time

Paid Holidays

Employee Assistance Program (EAP)

Job summary

TransChicago Truck Group is seeking a Service Advisor to manage customer communication with the service department, explain repair needs and costs, and provide status updates. Openings exist on both 1st and 2nd shifts, with a base salary plus commission and a full benefits package.

The ideal candidate has strong customer service skills, experience as a Service Advisor in trucking or automotive settings, and the ability to document clearly while guiding customers through the repair process.

Qualifications

• Experience as a Service Advisor or Writer in trucking or automotive industry preferred.
• Excellent written and verbal communication; ability to document clearly.
• Strong customer service mindset with compassion for customers.
• Valid driver's license and ability to meet insurance requirements.

Responsibilities

• Greet customers and initiate write-up by collecting owner and vehicle details.
• Create repair orders, document service needs, and notify foreman/parts.
• Provide repair status updates, upsell recommended services, and obtain approvals.
• Communicate with customers throughout the invoice process and close retail tickets.
• Maintain secure keys, update customers per preferred method, and support service flow.

Skills

Customer service

Service advisor experience

Communication skills

Mechanical inclination

Valid driver's license

Able to handle multiple personalities

Tools

Procede

Decisiv

DTNA ARC training

Job description

At TransChicago Truck Group, we keep the trucks and people that power our economy rolling. We’re a full-service commercial truck dealership representing Freightliner and Western Star by providing sales, service, and parts for the trucks that keep goods on the road. We’re a family-owned, fast-growing dealership group that values curiosity, teamwork, and growth. If you’re the kind of person who likes to learn by doing and see the impact of your work every day, you’ve found the right spot.

We're looking for a Service Advisor who will be responsible for managing the flow of communication between the customer and service department about vehicle repair needs. You help the customer understand the purpose of repairs and relevant costs, advise on supplemental services, and provide repair status updates on a consistent basis.
We have openings on both 1st and 2nd shifts.

Essential Functions & Responsibilities:

• Greet customers and initiate the write up process by verifying:
  • Owner of the vehicle and contact information,
  • Owner’s preferred method of communication,
  • Method of payment or purchase order number,
  • Who’s authorized to approve repairs and future payments,
  • If the unit is under warranty and if there are any open campaigns or recalls,
  • Customer’s specific concerns.
• Perform inspections of customer equipment and thoroughly document information about the vehicle’s service needs based on findings.
• Create repair order in dealer management system (Procede), and secure customer signature.
• Notify foreman and parts department of incoming work and update comments in Decisiv through workflow.
• Communicate updates from customer to foreman in Decisiv – ensure all proper documentation updates are attached.
• Convey diagnosis updates from shop and upsell additional repairs recommended by technician.
• Ensure that vehicles are parked in designated parking areas, verifying unit is locked and all keys are secured and can be easily located.
• Manage Work in Process and update customers on a consistent basis.
• Track status of all trucks in the shop and provide customers with updates according to their preferred method of communication.
• Acquire customer approvals, provide estimates, book and close all retail service tickets.
• Assist with closing other repair orders as needed.
• Answer phones and greet customers with professional and welcoming manner.
• Effectively communicate all pertinent information acting as liaison between the Service Department and the customer.
• Communicate with customer throughout the invoice process.
• Advocate for a positive survey response.

Required Knowledge, Skills & Abilities:

• Strong customer service skills and the ability to have compassion for customers.
• Prior experience as a Service Advisor or Writer in the trucking or automotive industry is preferred.
• Ability to work well with a wide range of personalities and emotional states.
• Excellent oral and written communication skills (frequent and detailed documentation is required in this position).
• Mechanical inclination and attention to detail.
• Commitment to complete Service Advisor training in DTNA ARC, Decisiv, and Procede.
• Valid driver's license and ability to meet insurance requirements.

Compensation & Benefits:

• Compensation: $40,000 base salary plus commission based on repair order tickets written.
• Benefits:
• • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Life and AD&D Insurance
  • Disability Insurance
  • Flexible Spending Account (FSA)
  • 401(k) with company match
  • Paid Time Off (PTO)
  • Paid Sick Time
  • Paid Holidays
  • Additional voluntary benefits: We also offer a variety of other benefits including an Employee Assistance Program (EAP), Accident Coverage, Critical Illness, Cancer Insurance, Pet Insurance, and Identity Theft Insurance

TransChicago Truck Group is committed to a diverse and inclusive workplace. TransChicago is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.