Warranty Administrator

FreedomRoads, LLC; Lakewood Township (NJ); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Good Sam Roadside Assistance

Discounts

Tuition Reimbursement

On the job training

Job summary

Camping World Holdings, Inc. in Lakewood Township, NJ, is seeking a customer-focused service support role to enhance the relationship between customers and the store, assist with appointment scheduling, and help prepare work orders.

You will greet customers, obtain authorizations, and support technicians and service advisors while upholding safety and professional standards within a busy dealership environment.

Qualifications

• High School Diploma or equivalent preferred.
• One year of RV experience preferred but not required.
• Strong computer skills.

Responsibilities

• Foster and maintain excellent relations between customers and store.
• Answer incoming telephone calls in a courteous and professional manner.
• Assist Service Advisor in scheduling service appointments.
• Greet all incoming customers professionally.
• Assist in write up of incoming customers work orders.
• Obtain warranty or customer authorization prior to work, including photos and dealer procedures.

Skills

Communication skills

Computer skills

Driver's license

Professionalism

Customer service

Education

High School Diploma

Tools

Equipment operation

Job description

What You’ll Do

• Foster and maintains excellent relations between customers and store
• Answer incoming telephone calls and responds in a courteous and professional manner
• Assist Service Advisor in scheduling service appointments according to scheduling policies
• Greet all incoming customers in a professional and courteous manner
• Assist Service Advisors in write up of incoming customers work orders
• Obtain any needed warranty or customer authorization prior to working on unit including taking of pictures, faxing in for authorization or any / all procedures as prescribed in the manufacturer's warranty policy & procedure manuals
• Follow up on all warranty receivables to ensure payment in timely manner, contacting customers as needed to schedule appointments for special order parts
• Fill in as needed as service dispatcher
• Participate in training as prescribed by management
• Assist Technicians as needed with diagnosis, authorization or repairs
• Follow up on open work orders as per policy of dealership
• Follow all rules, regulations and laws with regard to moving dealership owned or customer's units
• Maintain a clean and safe work environment.
• Acknowledge all guidelines and policies as described in company policy handbook.
• Maintain a safe work area for customers and coworkers

What You’ll Need to Have for the Role

• High School Diploma or equivalent preferred
• One year of RV experience preferred but not required
• Strong computer skills
• Working knowledge proper and safe use of equipment
• Excellent organizational/sequencing skills
• Working knowledge of activities, methods, procedures and policies of the Service Department
• General knowledge of product installation activities
• Valid Driver's License required
• Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in person
• Ability to accept additional tasks, duties and/or direction from management
• Requires some bending, climbing, and kneeling in order to take photographs of various areas of an RV
• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
• Periods of standing, stooping, crawling, and bending

General Compensation Disclosure

General Compensation Disclosure The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $40,000 - $70,000 or more. This is a variable pay role with uncapped variable pay. In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

• Paid Time Off
• 401(k)
• an Employee Assistance Program
• Good Sam Roadside Assistance
• discounts
• paid parental leave (if eligibility is met)
• Tuition Reimbursement (if eligibility is met)
• on the job training opportunities
• Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more!
• Part-time associates are offered access to dental & vision coverage!

Equal Employment Opportunity

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Join our talent community!

Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966. We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.