Retail Sales Manager

CWI, LLC; Kaysville (UT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

Paid Time Off

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Paid parental leave

Tuition Reimbursement

On-the-job training

Job summary

Camping World Holdings, Inc. is seeking a Retail Sales Manager in Utah to lead store operations, coach staff, and drive profitability while upholding ethical standards.

You’ll manage customer interactions, set schedules, and promote the Camping World brand through community involvement and strong merchandising strategies. The role requires leadership, planning, and a customer-focused mindset in a fast-paced environment.

Qualifications

• Bachelor's Degree in Business Management and/or 3-5+ years of retail management experience.
• Must be a minimum of 21 years of age.
• Outstanding oral and written communication skills.
• Leadership and interpersonal skills to interact with all levels of the company.
• Excellent planning and organizing skills.
• Able to coach direct reports.
• Occasional overnight travel may be required.
• Demonstrate ethical and honest behavior in day-to-day interactions and business decisions.
• Ability to work a flexible schedule.
• May hold up to 25 lbs and/or move up to 50 lbs. with assistive devices.

Responsibilities

• Drive the business to success by delivering metrics and achieving success on the leaderboard.
• Connect with customers and drive sales by asking open-ended questions to assess customer needs and make relevant suggestions for the customer’s outdoor lifestyle.
• Demonstrate safe practices and procedures in store by adhering to company standards.
• Determine specialized product needs and services by working directly with customers.
• Suggest add-on sales to increase average transactions.
• Provide price estimates for designated installations prior to scheduling appointments.
• Keep customers apprised of work progress.
• Recruit and hire qualified associates adhering to established pay guidelines.
• Evaluate, coach, counsel and train associates for success.
• Recognize seasonality of the business and develop a strategy for merchandising the store for seasonal trends by adhering to company standards and planograms.
• Participate in the creation of schedules which are geared to meet customers' needs.
• Involvement in the community to promote the brand and stay informed concerning competitors.

Skills

Oral and written communication

Leadership

Coaching

Planning

Interpersonal skills

Customer engagement

Windows proficiency

Education

Bachelor's Degree in Business Management

Retail management experience (3-5+ years)

Tools

Windows-based software

Job description

The Retail Sales Manager plays a key role in the dealership. They are responsible for driving business success by managing the accounting, operations, compliance, and shrink and profitability through the highest standards of integrity and ethics.

What You’ll Do:

• Drive the business to success by delivering metrics and achieving success on the leaderboard
• Connect with customers and drive sales by asking open-ended questions to assess customer needs and make relevant suggestions for the customer’s outdoor lifestyle
• Demonstrate safe practices and procedures in store by adhering to company standards
• Determine specialized product needs and services by working directly with customers
• Suggest add-on sales to increase average transactions
• Provide price estimates for designated installations prior to scheduling appointments
• Keep customers apprised of work progress
• Recruit and hire qualified associates adhering to established pay guidelines
• Evaluate, coach, counsel and train associates for success
• Recognize seasonality of the business and develop a strategy for merchandising the store for seasonal trends by adhering to company standards and planograms
• Participate in the creation of schedules which are geared to meet customers' needs
• Involvement in the community to promote the brand and stay informed concerning competitors

What You’ll Need to Have for the Role:

• Bachelor's Degree in Business Management and/or 3-5+ years retail management experience, preferably big-box format or equivalent combination and experience
• Must be a minimum of 21 years of age
• Outstanding oral and written communication skills
• Leadership and interpersonal skills required to interact with all levels of the company
• Excellent planning and organizing skills
• Able to coach direct report
• Occasional overnight travel may be required
• Proficient computer skills to be able to maneuver in a windows-based environment
• Must possess the core discipline of foundational excellence to maintain high standards of facility, sales floor, and back of house standards on a daily basis
• Ability to work a flexible schedule to meet the needs of the business
• Demonstrate ethical and honest behavior in day-to-day interactions and business decisions
• Must be flexible and able to react to the needs of the business
• May hold up to 25 lbs and/or move up to 50 lbs. with assistive devices
• Periods of standing, stooping, crawling, and bending

General Compensation Disclosure

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $65,000 - $90,000 or more. This is a variable pay role with uncapped variable pay. In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Join our talent community!

Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long‑term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966. We strive to build long‑term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry’s most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.