Warranty Administrator

Moix RV; Conway (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

A leading RV dealership in Arkansas seeks a full-time Warranty Administrator/SOP Parts based in Conway, AR. This role entails managing warranty claims processes, ensuring documentation accuracy, and maintaining customer satisfaction through effective communication. Strong experience in warranty administration and customer service is essential, with RV or automotive industry experience being a plus. Join a team committed to customer support throughout their RV ownership journey.

Qualifications

• Proficiency in managing warranty claims and processes with accurate documentation.
• Strong skills in customer service to enhance relationships.
• Ability to communicate effectively with customers and manufacturers.
• Solid computer literacy to manage warranty platforms.
• Attention to detail, organized, and able to work in a fast-paced environment.
• Experience in the RV or automotive industry is a plus.

Responsibilities

• Manage warranty claims and ensure accurate documentation.
• Order parts and coordinate with manufacturers and customers.
• Assist customers with warranty-related inquiries.
• Support service team to resolve claims efficiently.

Skills

Warranty Administration

Customer Satisfaction

Customer Service

Communication

Computer Literacy

Attention to detail

Job description

Moix RV, a family-owned business since 1976, is one of the largest and most trusted RV dealerships in Arkansas. With four convenient locations across the state, Moix RV prides itself on offering a wide selection of family-friendly RVs and exceptional customer service. The company is committed not only to providing a seamless sales experience but also to supporting its customers throughout their entire RV ownership journey.

Role Description

This is a full-time, on-site role for a Warranty Administrator/SOP Parts based in Conway, AR. The Warranty Administrator will be responsible for managing warranty claims and processes, ordering parts, ensuring accurate documentation, and coordinating with manufacturers and customers. The role involves maintaining a high level of customer satisfaction through timely responses, assisting customers with warranty-related inquiries, and collaborating with the service team to resolve claims efficiently.

Qualifications

• Proficiency in Warranty Administration and ensuring accurate documentation of claims
• Strong Customer Satisfaction and Customer Service skills to maintain and enhance relationships
• Excellent Communication skills, both written and verbal, for interactions with customers and manufacturers
• Basic to advanced Computer Literacy to manage digital platforms and warranty processes
• Attention to detail, organizational skills, and the ability to work in a fast-paced environment
• Experience in the RV or automotive industry is a plus