Warranty Administrator

John Thornton Chevrolet; Atlanta (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

John Thornton Chevrolet in the Atlanta metropolitan area is seeking a Warranty Administrator to join our service team. This on-site role handles warranty claims, verifies eligibility, and ensures compliance with manufacturer and dealership policies.

You will review repair orders, gather required documentation, submit claims, and track reimbursements, collaborating with service advisors, technicians, and customers to maintain accurate warranty records and timely service delivery.

Qualifications

• Warranty administration skills including claim processing and documentation review.
• Customer service and customer satisfaction skills to handle inquiries and support a positive service experience.
• Effective communication with internal teams, customers and manufacturer representatives.
• Solid computer literacy with dealership management systems and office software.
• Attention to detail and strong organizational skills to manage multiple claims and deadlines.
• Experience in automotive service or dealership operations preferred.
• Ability to work on-site in a fast-paced service environment.
• High school diploma or equivalent; automotive service/admin training is a plus.

Responsibilities

• Process warranty claims and verify eligibility.
• Submit claims and track approvals and reimbursements.
• Review repair orders and gather required documentation.
• Coordinate with service advisors, technicians, and accounting staff.
• Communicate with customers and manufacturer representatives to support timely warranty service.

Skills

Warranty admin

Claim processing

Documentation review

Manufacturer policies

Customer service

Customer satisfaction

Communication

Computer literacy

Dealership software

Office software

Warranty portals

Attention to detail

Organizational skills

Automotive service

On-site work

Education

High school diploma

Automotive service training

Administration training

Tools

Dealership management systems

Office software

Online warranty portals

Job description

Company Description

John Thornton Chevrolet is a full-service Chevrolet dealership serving the Atlanta Metropolitan Area, providing new and pre-owned vehicle sales, service, and parts. The dealership positions itself as a one-stop destination for customers seeking Chevrolet products and ongoing vehicle care. With a focus on accessible customer support and reliable automotive services, John Thornton Chevrolet aims to deliver a seamless ownership experience. Team members join a customer-centered environment where quality service and long-term relationships are a priority.

Role Description

The Warranty Administrator is a full-time, on-site role based in the Atlanta Metropolitan Area. This role is responsible for accurately processing warranty claims, verifying eligibility, and ensuring compliance with manufacturer and dealership policies. Day-to-day tasks include reviewing repair orders, gathering required documentation, submitting claims, and tracking approvals and reimbursements. The Warranty Administrator collaborates closely with service advisors, technicians, and accounting staff to resolve discrepancies and maintain up-to-date warranty records. The role also involves communicating with customers and manufacturer representatives to support timely, transparent warranty service and contribute to overall customer satisfaction.

Qualifications

• Candidates should possess strong Warranty Administration skills, including claim processing, documentation review, and familiarity with manufacturer policies.
• Candidates should possess Customer Service and Customer Satisfaction skills to handle inquiries, resolve concerns, and support a positive service experience.
• Candidates should possess effective Communication skills for collaborating with internal teams and interacting with customers and manufacturer representatives.
• Candidates should possess solid Computer Literacy skills, including proficiency with dealership management systems, office software, and online warranty portals.
• Attention to detail and strong organizational skills to manage multiple claims and deadlines.
• Experience in automotive service or dealership operations is preferred.
• Ability to work on-site, interact with a diverse team, and adapt to a fast-paced service environment.
• High school diploma or equivalent required; additional training in automotive service or administration is an asset.