WARRANTY CLERK

Starling Chevrolet; Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

PTO

Employee discounts

Job summary

Starling Chevrolet in Orlando is seeking a Warranty Administrator to manage and track warranty claims to the manufacturer. Responsibilities include reviewing repair orders for accuracy, reconciling warranty receivables, and ensuring timely payments on claims.

The ideal candidate will have automotive warranty administration experience, excellent attention to detail, and the ability to work closely with service advisors and technicians. We offer competitive pay and a stable work environment with growth potential.

Qualifications

• Prior automotive warranty administration experience preferred.
• Familiarity with dealership DMS Tekion and General Motors Global connect claim portal is a plus.
• Strong understanding of repair orders and parts coding.

Responsibilities

• Prepare, submit, and track warranty claims to the manufacturer.
• Review repair orders for accuracy and required documentation.
• Reconcile warranty receivables and resolve chargebacks.

Skills

Automotive warranty administration

Attention to detail

Organization

Follow-up skills

Education

High school diploma or equivalent

Tools

DMS Tekion

GM Global connect claim portal

Job description

Warranty Administrator — Automotive Dealership

Starling Chevrolet Orlando is seeking a detail-oriented Warranty Administrator to join our Service department. If you thrive on accuracy, follow-through, and keeping claims moving, we’d like to talk to you.

What you’ll do

• Prepare, submit, and track warranty, extended service contract, and goodwill claims to the manufacturer
• Review repair orders for accuracy, proper coding, required documentation, and technician story/cause/correction
• Follow up on pending, suspended, and rejected claims to ensure timely payment
• Reconcile warranty receivables and resolve chargebacks
• Stay current on manufacturer warranty policies, bulletins, and labor operation/time guidelines
• Maintain warranty parts retention and scrap per manufacturer requirements
• Work closely with service advisors, technicians, and the service manager to correct claim issues

What we’re looking for

• Prior automotive warranty administration experience preferred (manufacturer-specific experience a plus)
• Familiarity with dealership DMS Tekion and General Motors Global connect claim portal a plus
• Strong understanding of repair orders, labor operations, and parts coding
• Excellent attention to detail, organization, and follow-up
• Ability to meet submission deadlines and minimize claim aging
• High school diploma or equivalent; valid driver’s license

What we offer

• Competitive pay
• Medical/dental/vision, 401(k), PTO, employee discounts
• Stable, team-oriented work environment with growth potential