Warehouse Training Coach & Safety Mentor

FedEx Group; New Lenox (IL); On-site; USD 21,000 - 40,000; Full time

Benefits offered by this job

Competitive Pay

401(k) plan

Tuition reimbursement

Holiday pay

Medical benefits

Life Insurance

AD&D coverage

Disability insurance

Paid parental leave

Job summary

FedEx Supply Chain is seeking a Training & Onboarding Specialist to onboard, mentor, and train new hires on safety procedures, operational workflows, and powered equipment like forklifts. The role ensures compliance with OSHA and company SOPs, reviewing and revising training materials in collaboration with leadership.

You will provide initial and cross training, maintain training records, observe performance, and address skill gaps.

Qualifications

• High school diploma or GED required.
• Experience training and/or mentoring in a warehouse setting.
• Ability to clearly demonstrate processes and explain expectations to new employees.
• Strong communication skills with a patient, supportive coaching style.
• Attention to detail and commitment to consistent, repeatable training.
• Basic computer skills for training documentation and tracking.
• Customer service driven and a strong team player.

Responsibilities

• Provide effective initial training and cross training for employees, vendors and agency employees if applicable.
• Maintain accurate training records and update training materials as necessary to reflect current best practices.
• Observe trainee performance and provide real-time coaching and constructive feedback.
• Identify skill gaps and elevate training or performance concerns to Leadership.
• Support retraining, refresher training, and cross-training as needed due to process or quality changes.
• Support continuous improvement initiatives related to training consistency and workforce readiness.
• Act as a mentor to new employees, fostering a positive, safety-conscious work culture.
• All other related duties as assigned.

Skills

Training & mentoring

Warehouse experience

Effective communication

Attention to detail

Education

High school diploma or GED

Tools

Training records software

Job description

FedEx Supply Chain is seeking a Training & Onboarding Specialist to onboard, mentor, and train new hires on safety procedures, operational workflows, and powered equipment like forklifts. The role ensures compliance with OSHA and company SOPs, reviewing and revising training materials in collaboration with leadership.

You will provide initial and cross training, maintain training records, observe performance, and address skill gaps.