Warehouse Technician 2 (2nd Shift)

ICON Strategic Solutions; West Point (PA); On-site; USD 42,000 - 62,000; Full time

Job summary

ICON plc is seeking a highly organized Warehouse Technician II for the 2nd shift (3:30 pm - 11:30 PM) to support clinical supply operations in a fast-paced environment. You will receive, store, and track materials, manage inventory, and coordinate shipments while ensuring regulatory compliance.

Strong problem-solving and cross-functional collaboration are essential. Bachelor’s degree is preferred, with at least 3 years of related experience (or 6 years without a degree).

Qualifications

• Bachelor’s degree preferred.
• Minimum 3 years of related experience.
• Candidates without a degree should possess at least 6 years of professional experience.

Responsibilities

• Warehouse Operations: receive, inspect, store, and document materials; manage drug returns and sample inventory; maintain organization.
• Inventory Management: cycle counts, replenishment, stock level monitoring, and discrepancy resolution.
• Shipping & Logistics: coordinate shipping, pack and label shipments, schedule freight, ensure timely delivery.
• Compliance & Documentation: author investigation docs, CAPAs, and change controls; maintain SOPs and audit-ready records.
• Continuous Improvement: identify operational improvements, troubleshoot issues, and engage cross-functional teams.

Skills

Organization

Detail oriented

Problem solving

Interpersonal skills

Verbal & written communication

Multitasking

Collaboration

Education

Bachelor's degree preferred

Tools

Warehouse management systems

Inventory software

SOPs

Job description

Bachelor’s degree preferred

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

2nd Shift - 3:30 pm -11:30 PM

We are seeking a highly organized and detail-oriented Warehouse Technician II to support warehouse and logistics operations within a fast-paced clinical supply environment. This role is responsible for ensuring the accurate receipt, storage, inventory management, and shipment of materials while maintaining compliance with company procedures and regulatory requirements.

The successful candidate will play a critical role in supporting supply chain operations by managing incoming materials, coordinating shipments, maintaining inventory accuracy, and contributing to continuous process improvement. This position requires strong problem-solving skills, attention to detail, and the ability to effectively collaborate with cross-functional teams.

What You’ll Do

Warehouse Operations

• Receive, inspect, and accurately store incoming materials and warehouse stock.
• Process material receipts and ensure documentation is complete and accurate.
• Manage clinical site drug returns and sample inventory.
• Maintain warehouse organization and ensure materials are stored according to established procedures.
• Support controlled substance handling activities and serve as a backup resource when required.

Inventory Management

• Conduct routine cycle counts to maintain inventory accuracy.
• Perform inventory replenishment activities and monitor stock levels.
• Update inventory parameters, including minimum and maximum stock levels.
• Process excess and obsolete inventory transactions.
• Investigate and resolve inventory discrepancies to ensure system accuracy.

Shipping & Logistics

• Coordinate shipping and transportation activities for internal and external customers.
• Prepare shipments by picking, packing, labeling, and materials for transport.
• Schedule freight carriers and ensure timely shipment delivery.
• Monitor transportation activities and resolve shipping-related issues as they arise.

Compliance & Documentation

• Author and support investigation documentation, including Notices of Event (NOEs), Corrective and Preventive Actions (CAPAs), and Change Controls.
• Develop and revise Standard Operating Procedures (SOPs) as needed.
• Ensure all warehouse operations comply with applicable company policies, quality standards, and regulatory requirements.
• Maintain accurate records and documentation to support audits and inspections.

Continuous Improvement

• Identify operational improvements and recommend solutions to enhance efficiency and compliance.
• Troubleshoot warehouse, inventory, and logistics issues.
• Collaborate with supply chain, quality, and operational teams to support business objectives.
• Anticipate downstream impacts of activities and proactively engage appropriate stakeholders to ensure successful execution.

Qualifications

Education

• Bachelor’s degree preferred

Experience

• Minimum 3 years of experience of related experience
• Candidates without a degree should possess at least 6 years of professional experience.

Skills & Competencies

• Organization, detail oriented, equipment operation skills, equipment repair, problem solving, troubleshooting, interpersonal skills verbal and written, multitasking, collaboration
• Able to connect the dots with task and identify future tasks to be done or whom to engage on next steps; understands supply chain and impact to success or failure of an action on the supply chain

What ICON Can Offer You

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our Benefits Examples Include

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here