Warehouse Team Leader

Ministry of Justice; United States; Remote; USD 52,000 - 67,000; Full time

Job summary

Ministry of Justice is seeking an experienced Team Leader to support the Warehouse Manager in delivering efficient warehousing and distribution services. You will oversee day-to-day movements, loading/unloading, and ensure stock is processed, recorded, and stored accurately within timescales, while guiding managers and staff to maintain high quality service.

Candidates bring hands-on warehouse leadership, problem-solving, and a focus on safety, with training provided where needed.

Qualifications

• Experience leading teams (6–15+ staff) and line management.
• Proven ability to coach and give performance feedback.
• Intermediate MS Office skills (Outlook, Word, Excel).
• Familiarity with warehouse management systems.
• Health and safety awareness and compliance.
• Ability to coordinate teams and liaise with departments/clients.

Responsibilities

• Oversee day-to-day movement of goods, loading and unloading.
• Manage goods in/out; ensure records/trackers are updated.
• Investigate customer complaints/receipts/returns for the warehouse manager.
• Maintain SOPs and risk assessments for the warehouse.
• Support stock checks and inventory checking.
• Provide data analysis and reports to management; monitor performance.
• Act as first point of contact for external stakeholders.

Skills

Team leadership

Line management

MS Office

WMS proficiency

Health & safety

Coordination

Tools

Warehouse management system

Job description

The Ministry of Justice Supply and Logistics area is made up of three core business areas and sits within Commercial. Fleet Engineering Services (FES) The provision of first line servicing for the National Distribution Centre (NDC) fleet of heavy and light commercial vehicles, the workshop also provides support to the wider MoJ fleet. The team designs, develops and carries out vehicle conversions for HMPPS tactical units based on their requirements. They are also responsible for managing all vehicles as they enter and leave the fleet. Before a vehicle is disposed of, the team carries out inspections and removes any sensitive equipment. They also inspect vehicles returned to Branston to decide if they can be reused instead of issuing a new one. If a vehicle can be reused, the team assesses its condition, identifies and costs any parts needed, and once agreed with the unit carries out repairs to ensure the vehicle is safe, roadworthy and meets legal standards. National Distribution Centre (NDC) Manages the collection, storage and delivery of goods. These include manufactured items, raw materials, prisoner property, mattresses, footwear, and a small amount of document storage. The site also supports other MoJ activities when needed. The warehouse is a modern 135,000 sq. ft. facility with high storage capacity. It can hold up to 16,500 pallets in both wide and narrow aisles, along with around 6,000 sq. ft. of office space. The NDC operates its own fleet of 22 vehicles, providing around 500 scheduled deliveries each month. Deliveries are made across the prison estate nationwide, operating five days a week on a single shift, with overnight stays when required. Transport Unit Provides transport management services for the Ministry of Justice. It also manages a specialist vehicle workshop in Branston, supported by engineering and administrative staff. The unit's main responsibilities include developing transport policies, providing technical advice, and managing both Crown Indemnity Insurance and commercial insurance requirements. Role Summary We are looking for an experienced and motivated Team Leader to support the Warehouse Manager in delivering an efficient and cost-effective warehousing and distribution service. In this role, you will oversee the day-to-day movement of goods, including loading and unloading vehicles, checking deliveries, and ensuring stock is processed, recorded, and stored accurately within set timescales. You will also provide guidance and support to managers, team leaders and customers, helping to maintain a high-quality service. You will bring recent experience of working in a modern warehouse environment, along with proven experience of leading or managing people. The role requires the ability to work to tight deadlines, solve problems quickly, and maintain strong attention to detail. Working hours: Monday to Thursday: 08:00 - 16:00 Friday: 08:00 - 15:30 This is an excellent opportunity to join the NDC warehouse team. Training can be provided to support the right candidate in developing their warehousing knowledge. Key Responsibilities The duties, activities and responsibilities listed below are not intended to be exhaustive. The job holder is expected to accept reasonable alterations, and additional tasks of a similar level that maybe required. Where necessary, appropriate training and instructions, will be provided. Typically, the key responsibilities in this role will include (but are not limited to):

• Carry out all aspects of people management including performance management
• Managing the team in goods in and out; ensuring records/trackers updated as required
• Investigate Customer complaints / receipt / rejects / returns for the warehouse manager
• Maintaining Standard Operating Procedures (SOP's) and risk assessments for the warehouse
• Provide support to the warehouse manager for stock checks and inventory checking
• Ensuring and managing property consolidation for HMPPS
• Accident reporting and report hazards
• Induction training for new team members and ensuring everyone is up to date/have the relevant training delivery of training, including upkeep and maintenance of training plans and training records
• Understand and ensure policies, procedures and practices are in place as required
• Manage the achievement of performance targets and standards within the work area, verifying and signing off documentation as appropriate
• Support the Warehouse manager by analysing data from the department and other areas. Produce reports and provide accurate management information, to include monitoring goods performance
• Act as first point of contact for relevant external stake holders

Health, Safety and Welfare

• Support the Warehouse Manager in creating a safe working environment for staff, visitors, and contractors by adhering to Health and Safety legislation, ensuring Safe Systems of Work (SSOW) and Risk Assessments (RA) are followed, and by reporting any incidents to the Warehouse Manager/Health and Safety Manager.

Mechanical Handling Equipment (MHE)

The job holder will be manging a team who will be operating MHE on site, and will need ensure they are fully training, qualified and hold the relevant licences, and keep training up to date.

• Team leader/Management/supervisory experience
• Line manager experience. Experience leading teams (6-15+ staff), including delegation, coaching, performance feedback, and conflict resolution
• Intermediate Microsoft Office skills - Outlook, Word, Excel
• Warehouse management systems proficiency - training will be provided
• Health & safety awareness & compliance
• Coordinate teams, escape issues, and liaise with other departments or clients

Desirable Criteria

• First Aid, Fire Marshal, IOSH certifications - training will be provided if needed
• Training experience
• Warehouse experience