Warehouse Team Lead: Safety, Performance & Coaching

Pandora; Glen Burnie (MD); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Health and wellness benefits

Retirement savings

Learning and development opportunities

Employee discounts

Paid time off

Job summary

Pandora’s North America distribution center in Glen Burnie, MD is hiring a Warehouse Team Lead Supervisor to oversee daily warehouse operations, safety, and performance across multiple functions. You will coach a diverse team of full-time and temporary associates and drive continuous improvement in a fast-paced environment.

You will report to the DC Leadership Team and help deliver exceptional service to internal and external customers while maintaining high standards of quality and safety.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Operations Management, Business Administration, Leadership, or a related field preferred.
• 3-5 years of leadership experience in a warehouse, distribution center, fulfillment center, manufacturing, logistics, or similar operational environment.
• Proven experience leading and developing hourly and temporary workforces in a fast-paced environment.
• Strong understanding of warehouse operations, inventory control, labor management, and process improvement principles.
• Experience with Warehouse Management Systems (WMS), RF technology, and Microsoft Office applications.
• Strong analytical and problem-solving skills with the ability to make data-driven decisions.
• Excellent communication, coaching, and interpersonal skills with ability to influence across all levels of the organization.
• Ability to balance multiple priorities and adapt quickly in a dynamic operational environment.
• Demonstrated commitment to safety, quality, employee development, and continuous improvement.
• Lean Six Sigma, OSHA, APICS/ASCM certifications are a plus.

Responsibilities

• Lead daily warehouse operations across assigned functional areas to ensure safety, quality, productivity, and service goals are achieved.
• Supervise, coach, develop, and engage a team of full-time and temporary associates to build a high-performing and inclusive workforce.
• Monitor key operational metrics and take proactive action to address performance gaps and improve results.
• Allocate labor and resources effectively to meet changing business demands and priorities.
• Foster a culture of safety by ensuring compliance with all policies, procedures, and regulatory requirements.
• Conduct performance coaching, development discussions, recognition, and corrective action conversations as needed.
• Drive continuous improvement initiatives through root cause analysis and process optimization.
• Partner with cross-functional teams, staffing agencies, and operational leaders to support workforce planning.
• Support hiring, onboarding, training, and cross-training to ensure readiness and career development.
• Ensure adherence to SOPs while identifying opportunities to improve efficiency, quality, and customer experience.
• Maintain accurate operational records and reporting.
• Serve as a role model for company values and operational excellence.

Skills

Leadership

Coaching

Interpersonal skills

Communication

Analytical thinking

Problem-solving

Prioritization

Education

Bachelor's degree in Supply Chain, Logistics, Operations Management, Business Administration, Leadership, or related field

Tools

Warehouse Management Systems (WMS)

RF technology

Microsoft Office

Job description

Pandora’s North America distribution center in Glen Burnie, MD is hiring a Warehouse Team Lead Supervisor to oversee daily warehouse operations, safety, and performance across multiple functions. You will coach a diverse team of full-time and temporary associates and drive continuous improvement in a fast-paced environment.

You will report to the DC Leadership Team and help deliver exceptional service to internal and external customers while maintaining high standards of quality and safety.