Warehouse Team Lead — Forklift Certified & Safety Focused

Goodwill Industries of Lower South Carolina (Palmetto Goodwill); North Charleston (SC); On-site; USD 42,000 - 56,000; Full time

Job summary

Goodwill Industries of Lower South Carolina (Palmetto Goodwill) seeks a Warehouse Supervisor to lead daily operations at our retail location, focusing on safety, efficiency, and customer service while coordinating goods flow.

You will train staff, enforce policies, ensure security, and respond to emergencies. The role requires flexibility to open/close and manage deposits, with responsibilities in salvage coordination.

Responsibilities

• Delivers ACE (Amazing Customer Experience) to all internal and external customers.
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.
• Embraces an expectation of learning and growth. Enthusiastically participates in training and development.
• Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team members feel respected, accepted, and included.
• Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite Back, Sort).
• Maintains clean work environment.
• Obtains and maintains forklift and walk-behind stacker certification.
• Obtains and maintains first-aid / CPR / BBP certification.
• Trains team members as they are on boarded. Ensures that a positive example is set for all team members.
• Recognizes when team members need coaching and provides immediate coaching when applicable.
• Trains warehouse team members in all aspects of floor operations to include baling, loading/unloading transport vehicles and power industrial equipment operation. Ensures that a positive example is set for all team members.
• Demonstrates a mastery in production and customer service management through evaluation.
• Reports known or suspected security and/or theft problems to a member of store management, appropriate District Manager, and/or Asset Protection department.
• Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards.
• Leads warehouse team and activities in the absence of/and at the direction of the Warehouse Manager; see Supervisory Responsibilities below.
• Performs all administrative and clerical duties including but not limited to completing opening/closing duties, internal and external communications, and securing the building at the direction of the Warehouse Manager in accordance with established guidelines.
• Ensures compliance with established safety, security, and record keeping procedures and practices.
• Assist Warehouse Manager with coordination of salvage pickups.
• Assist in floor optimization for space based on product flow to ensure efficient production.
• Obtain and maintain Medical DOT certification for back up needs on box trucks.
• Assists Truck Drivers and other agency personnel in performance of their duties.
• Must be able to work flexible hours, available to open and/or close assigned retail location as required, make bank deposits, and secure building to ensure success of the operation.
• Must be able to respond to emergencies at any time as needed.
• Performs other job-related duties as assigned.

Job description

Goodwill Industries of Lower South Carolina (Palmetto Goodwill) seeks a Warehouse Supervisor to lead daily operations at our retail location, focusing on safety, efficiency, and customer service while coordinating goods flow.

You will train staff, enforce policies, ensure security, and respond to emergencies. The role requires flexibility to open/close and manage deposits, with responsibilities in salvage coordination.