Warehouse Support Specialist

shipbobinc; Bethlehem (Northampton County); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

401K Match

Weekly paychecks

Paid Time Off

Referral Bonus Program

Instagram culture presence

Job summary

ShipBob is seeking a dedicated operations associate to monitor inbound and receiving activities at our regional receiving HUBs in Bethlehem, PA. This role supports scalable growth and ensures a great client experience while maintaining efficient operations.

Reports to the Area Manager, Fulfillment Operations. Key duties include resolving merchant-related issues, coordinating with on-site partners, handling WRO/URO discrepancies, and ensuring timely communication and adherence to SLAs.

Qualifications

• 1+ years of warehouse experience in a fast-paced environment.
• Demonstrate ability to adapt to changing conditions and solve issues quickly.
• Ability to work with critical timelines.
• Strong verbal and written communication skills.
• Ability to work with internal and external stakeholders.
• Attention to detail.
• Proficiency with Microsoft Excel.
• Ability to multi-task and prioritize independently.
• Ability to work independently on-site without direct supervision.
• Able to lift 50 lbs without heel limitations.
• Able to stand and walk 8–10 hours or more based on business needs.
• Ability to bend, stoop, reach, and push/pull frequently.

Responsibilities

• Resolve Merchant Facing Requests around WRO and URO related issues.
• Work directly with on-site partners to resolve merchant concerns and escalations.
• Investigate WRO discrepancies reported by partner personnel and Merchants Care teams.
• Communicate updates, issues, and escalations to on-site Operations Manager and Regional Director.
• Visualize and manage loading, planning and unloading of trucks and containers with minimal supervision.
• Schedule daily loads with set carriers, coordinating with HUB and spoke sites within SLA.
• Update and manage all BOL requirements.
• Generate and log IPP shipments from HUB to final destination.
• Check in/out drivers for all inbound/outbound activity.
• Log missed and confirmed appointments using internal reporting tools and NOVA.

Skills

Warehouse experience

Tools

Microsoft Excel

Job description

Grow with an Ownership Mindset :

We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.

Collaborate with Peers and Leaders Alike:

At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.

Experience a High-Performance Culture and Clear Purpose:

We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.

Location: 4755 Hanoverville Road, Bethlehem, PA 18020

Hours/Shift: Monday - Friday, Days

Compensation: $24/ hour

Role Description:

This is an important position that helps monitor inbound/receiving activities at our regional receiving HUBs. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients' needs while maintaining sustainable growth and scalability from an operations perspective. This role reports to the Area Manager, Fulfillment Operations, who also serves as the backup for this role.

What you'll do:

• Resolve Merchant Facing Requests around WRO and URO related issues.
• Work directly with onsite partners to resolve merchant concerns and escalations.
• Investigate WRO discrepancies reported by the partner personnel and front line team members and Merchant Care teams.
• Communicate updates, issues, and escalations as well as relay operational information to on-site Operations Manager and Regional Director.
• Ability to visualize and conduct how to load, plan and offload trucks and containers with little to no supervision.
• Scheduling of daily loads through set carriers, going in and out of the HUB and delivering to spoke sites all within the expected SLA.
• Update and manage all BOL requirements.
• Generate and log all IPP Shipments going out of the HUB site to its final destination.
• Check in and check out drivers for all IB and OB activity coming in and out of the facility.
• Log all missed and confirmed appointments through internal reporting tools and appointment scheduling software NOVA.
• Support OM and partner in the promptly resolution of Jira tickets and Merchants Escalations.

Additional duties and responsibilities as necessary.

What you'll bring to the table:

• 1+ years of warehouse experience in a fast-paced environment.
• Demonstrate the ability to quickly adapt to changing conditions and solve issues in a timely manner.
• Ability to work with critical timelines.
• Possess effective communication skills, both verbal and written.
• Ability to work professionally with internal and external stakeholders.
• Excellent attention to detail.
• Proficiency with Microsoft Excel.
• Ability to multi-task and prioritize independently.
• Ability to work independently without direct supervision onsite.
• Ability to lift 50 lbs without any heal limitations.
• Able to stand and walk continuously during a 8-10 hour shift or more based on business needs.
• Able to bend, stoop, reach above, and push/pull frequently.

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance
• 401K Match
• Weekly paychecks & Wage Progression Program
• Paid Time Off & Sick Time Off
• Referral Bonus Program
• Fun Culture >>> Check us out on Instagram (@lifeatshipbob)

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

Building the world's leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob's environment isn't the right fit for everyone, and that's okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love