Onsite Warehouse Support Specialist

ShipBob, Inc.; Maryland (NJ); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

Paid Maternity/Parental Leave

Paid Holidays & Flexible Time Off

Job summary

The Onsite Merchant Support Specialist at ShipBob monitors inventory at partner fulfillment centers and serves as the sole ShipBob onsite representative, partnering with leadership to resolve merchant concerns and ensure a great merchant experience.

You will perform daily cycle counts, investigate discrepancies, conduct location checks, and report findings, while maintaining food safety, quality, and compliance policies and contributing to continuous process improvement.

Qualifications

• 2+ years of ICQA experience in a 3PL or warehousing environment.
• Proficient with Warehouse Management System software.
• RF Scanner experience preferred.
• Ability to work independently on-site.
• Strong written and verbal communication skills; customer/vendor contact experience preferred.
• Excellent time-management and prioritization skills.
• Attention to detail and accuracy.
• Strong interpersonal skills and professional demeanor.
• Adaptable in a fast-paced environment.
• Ability to lift 50 lbs and stand/walk 8-10 hours; flexibility for bending and reaching.

Responsibilities

• Run daily cycle counting and inventory control per SOPs.
• Investigate inventory discrepancies reported by Merchant Support and report significant issues.
• Perform location checks to verify quality and reconcile variances within 24 hours.
• Identify root causes of adjustments and drive corrective actions.
• Conduct audits or other inventory-related tasks as required by merchants.
• Respond to merchant-facing requests via ticketing system within a 2-hour SLA.
• Communicate updates to OSS Area Manager and Operations Manager on inventory practices.
• Present weekly performance reports during business reviews with leadership.
• Ensure compliance with food safety, quality, and regulatory policies.
• Other duties as needed.

Skills

ICQA processes

Warehouse operations

RF Scanner

Independent work on-site

Written & verbal communication

Time management

Attention to detail

Interpersonal skills

Adaptability

Lift 50 lbs

Stand/walk 8-10 hrs

Tools

Warehouse Management System

RF Scanner

Job description

As a member of theShipBobTeam, you will...

• Grow with an Ownership Mindset :We champion continuous learning and innovation.You'lltake on real problems,create tangiblesolutions, anddrive results that move the needleforShipBob,our merchants, and for your own professional growth.Ifyou'reready to do the most meaningful work of your career, this is the place.
• Collaborate with Peers and Leaders Alike: AtShipBob,leaders areaccessible;feedback flows in both directions, andeveryone, regardless of their seniority or role, steps up to help when needed.We hold each other tohigh standardsbecause we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
• Experience a High-Performance Culture and Clear Purpose: We are results-driven andclear about what that means: ourgoals are specific, accountability is shared, and every team member can see how their work connects toour mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.

Hours/Shift: 8:00am-4:30pm Monday-Friday

Role Description:

The Onsite Merchant Support Specialist helps to monitor and complete inventory control related activities for all ShipBob merchants at our partner fulfillment centers . As the sole ShipBob representative onsite, they partner directly with leadership and associates to resolve any merchant concerns or requests . At ShipBob , it is imperative to provide a great merchant experience while supporting our fulfillment center partners and developing scalable operations. This role reports to the Manager, SFN Quality. The backup for this role is the Manager, SFN Quality.

What you’ll do:

• Run daily cycle counting and inventory control processes according to written SOP’sutilizingpartner resources.
• Investigate inventory discrepancies reported by the Merchant Support teamand report significant discrepancies to the OSS Area Manager and the Operations Manager onsite.
• Perform physical location checks to ensure quality and reconcile inventory varianceswithin a 24-hour SLA.
• Determinerootcauseof inventory adjustments and lead efforts to correct.
• Perform audits or other actions requested by merchants within the site.
• Respondand resolvemerchantfacing requestsvia ticketing systemaround inventory related issueswithin2-hour SLA.
• Vocalize concerns around inventory practices toOSS Area Manager and Operations Managerhelping toidentifyareas of opportunity in day-to-day processes.
• Communicate updates and relay important operational information aboutmerchantsdirectly toOSS Area Manager.
• Presentweekly performance reports during business review with leaders from partner fulfillmentcenter.
• Complywithall food safety and compliance policies and regulations.
• This role includes responsibility for ensuring products are handled, stored, and distributed in a manner thatmaintainstheir safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability throughaccuraterecord-keeping, and contribute to a culture of continuous improvement and product safety awareness.
• Other duties/responsibilitiesas necessary.

What you’ll bring to the table:

• 2+ years of experience with ICQA processesin a 3PL or warehousing environment.
• Proficiencywith Warehouse Management System software.
• Experience using an RFScannerpreferred.
• Demonstrated ability to workindependently without direct supervision on-site.
• Possesses effective written and verbal communication skills; displays reading comprehension skills.Experience communicating directly with customers or vendors preferred.
• Excellenttime-managementandprioritizationskills.
• Excellent attention todetail.
• Strong interpersonal skills, ability tomaintaina professionaldemeanorand build rapportwith team members.
• Comfortable in a fast-paced andhighlyadaptive environment.
• Ability to lift50lbs.without any health limitations.
• Able to stand and walk continuously during and up to an 8-10hr shift or more based on business needs.
• Able to bend, stoop, reach above, and push/pullfrequently.
• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach . The base pay for this position is $50,000 . In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

Building the world’s leadingfull-stack fulfillment platformischallengingwork. The problems we solve are complex, the pace is fast, and the bar is high.That meansShipBob’senvironmentisn’tthe rightfit for everyone, andthat’sokay.If you are ready to take ownership,push boundaries, andgrow alongside a team that genuinely supports each other, we would love to hear from you.

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.

Use of AI-Assisted Tools During Recruitment

We may use AI-assisted tools during the recruitment process to support administrative functions such as transcribing interviews, generating summaries or notes, organizing interview feedback, facilitating candidate communications, and helping recruiters identify candidates whose qualifications may align with job requirements. These tools are designed to assist our recruiting team and are not used to make final hiring decisions.Hiring decisions are made by trained human reviewers who consider the candidate's application, interview performance, qualifications, experience, and other relevant factors. AI-assisted tools do not independently determine whether a candidate advances in the hiring process or receives an offer of employment.Where required by applicable law, candidates will be provided with notice regarding our use of AI-assisted technologies and, where available, information about any applicable rights relating to such processing, including the ability to request additional information or opt out of certain AI-assisted processing activities. Candidates who exercise available opt-out rights may be reviewed through alternative processes consistent with applicable law.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, c ompensation and training.

There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis