Warehouse Support Specialist

ShipBob, Inc.; Fort Worth (TX); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Basic Life Insurance

401K Match

Weekly paycheck with paid overtime

Job summary

ShipBob, Fort Worth-based, is hiring for a role focused on inbound/receiving and hub operations. You’ll monitor activities, collaborate with onsite partners, and ensure service levels while helping scale the regional HUB network.

The position emphasizes safety, accuracy, and continuous improvement in a fast-paced environment. You will work Mon-Fri day shift, earn $24/hr, and report to the Operations Manager, Fulfillment Operations.

Qualifications

• 1+ years of warehouse experience in a fast-paced environment.
• Ability to adapt to changing conditions and solve issues quickly.
• Ability to work with critical timelines.
• Effective communication skills, both verbal and written.
• Ability to work with internal and external stakeholders.
• Excellent attention to detail.
• Proficiency with Microsoft Excel.
• Ability to multi-task and prioritize independently.
• Ability to work independently onsite.
• Ability to lift 50 lbs without any health limitations.
• Able to stand and walk 8-10 hour shifts.
• Able to bend, stoop, reach above, and push/pull frequently.

Responsibilities

• Resolve Merchant Facing Requests around WRO and URO related issues.
• Work directly with onsite partners to resolve merchant concerns and escalations.
• Investigate WRO discrepancies reported by partner personnel and Merchant Care teams.
• Communicate updates, issues, and escalations as well as relay operational information to on-site Operations Manager and Regional Director.
• Ability to visualize and conduct how to load, plan and offload trucks and containers with little to no supervision.
• Scheduling of daily loads through set carriers, going in and out of the HUB and delivering to spoke sites all within the expected SLA.
• Update and manage all BOL requirements.
• Generate and log all IPP Shipments going out of the HUB site to its final destination.
• Check in and check out drivers for all IB and OB activity coming in and out of the facility.
• Log all missed and confirmed appointments through internal reporting tools and appointment scheduling software NOVA.
• Support OM and partner in the promptly resolution of Jira tickets and Merchants Escalations.
• This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness.
• Additional duties and responsibilities as necessary.

Skills

Warehouse experience

Communication

Excel

Tools

Microsoft Excel

Job description

As a member of theShipBobTeam, you will...

• Grow with an Ownership Mindset:We champion continuous learning and innovation.You'lltake on real problems,create tangiblesolutions, anddrive results that move the needleforShipBob,our merchants, and for your own professional growth.Ifyou'reready to do the most meaningful work of your career, this is the place.
• Collaborate with Peers and Leaders Alike: AtShipBob,leaders areaccessible;feedback flows in both directions, andeveryone, regardless of their seniority or role, steps up to help when needed.We hold each other tohigh standardsbecause we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
• Experience a High-Performance Culture and Clear Purpose:We are results-driven andclear about what that means: ourgoals are specific, accountability is shared, and every team member can see how their work connects toour mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.

Location:11401 Harmon Road, Fort Worth, TX, 76177

Hours/Shift: Monday - Friday, Day Shift

Compensation: $24/ hour

Role Description:

This is an important position that helps monitor inbound/receiving activities at our regional receiving HUBs. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients’ needs while maintaining sustainable growth and scalability from an operations perspective. This role reports to th e Operations Manager, Fulfillment Operations, who also serves as the backup for this role .

What you’ll do:

• Resolve Merchant Facing Requests around WRO and URO related issues.
• Work directly with onsite partners to resolve merchant concerns and escalations.
• Investigate WRO discrepancies reported by the partner personnel and front line team members and Merchant Care teams.
• Communicate updates, issues, and escalations as well as relay operational information to on-site Operations Manager and Regional Director.
• Ability to visualize and conduct how to load, plan and offload trucks and containers with little to no supervision.
• Scheduling of daily loads through set carriers, going in and out of the HUB and delivering to spoke sites all within the expected SLA.
• Update and manage all BOL requirements.
• Generate and log all IPP Shipments going out of the HUB site to its final destination.
• Check in and check out drivers for all IB and OB activity coming in and out of the facility.
• Log all missed and confirmed appointments through internal reporting tools and appointment scheduling software NOVA.
• Support OM and partner in the promptly resolution of Jira tickets and Merchants Escalations.
• This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness.
• Additional duties and responsibilities as necessary.

What you’ll bring to the table:

• 1+ years of warehouse experience in a fast-paced environment.
• Demonstrate the ability to quickly adapt to changing conditions and solve issues in a timely manner.
• Ability to work with critical timelines.
• Possess effective communication skills, both verbal and written.
• Ability to work professionally with internal and external stakeholders.
• Excellent attention to detail.
• Proficiency with Microsoft Excel.
• Ability to multi-task and prioritize independently.
• Ability to work independently without direct supervision onsite.
• Ability to lift 50 lbs without any heal limitations.
• Able to stand and walk continuously during a 8-10 hour shift or more based on business needs.
• Able to bend, stoop, reach above, and push/pull frequently.
• Medical, Dental, Vision & Basic Life Insurance
• 401K Match
• Weekly paycheck with paid overtime eligibility

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

Building the world’s leadingfull-stack fulfillment platformischallengingwork. The problems we solve are complex, the pace is fast, and the bar is high.That meansShipBob’senvironmentisn’tthe rightfit for everyone, andthat’sokay.If you are ready to take ownership,push boundaries, andgrow alongside a team that genuinely supports each other, we would love to hear from you.

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.

Use of AI-Assisted Tools During Recruitment

We may use AI-assisted tools during the recruitment process to support administrative functions such as transcribing interviews, generating summaries or notes, organizing interview feedback, facilitating candidate communications, and helping recruiters identify candidates whose qualifications may align with job requirements. These tools are designed to assist our recruiting team and are not used to make final hiring decisions.Hiring decisions are made by trained human reviewers who consider the candidate's application, interview performance, qualifications, experience, and other relevant factors. AI-assisted tools do not independently determine whether a candidate advances in the hiring process or receives an offer of employment.Where required by applicable law, candidates will be provided with notice regarding our use of AI-assisted technologies and, where available, information about any applicable rights relating to such processing, including the ability to request additional information or opt out of certain AI-assisted processing activities. Candidates who exercise available opt-out rights may be reviewed through alternative processes consistent with applicable law.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, c ompensation and training.

There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis

Voluntary Demographic Question

At ShipBob, we embrace diversity of all kinds and want to build a company that is inclusive for people with different backgrounds, orientation and views. Diversity makes us better- as individuals and as a company. We recognize there are additional ways to identify gender outside of EEO requirements. Below is avoluntarydemographic question that is part of ShipBob's commitment to building a more diverse and inclusive workforce. If you choose to fill it out, the response will be used (in aggregate only) to help us identify areas for improvement in our process. Your responses, or your choice to not respond, will not be associated with your specific application and will not in any way be used in the hiring decision.