Warehouse Supervisor

Space Needle; Seattle, Northern (WA, KY); Hybrid; USD 72,495,000 - 74,501,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, LTD

401k plan with matching

Paid Personal Days

Paid Time Off 14 days/year

Tuition reimbursement

New child family leave

Employee discount

Charitable Contributions / Matching

Parking assistance / Orca card

Job summary

The Space Needle is seeking a Warehouse Supervisor to assist the Warehouse Manager in overseeing operations from intake to guest fulfillment across retail locations and non-retail departments. This full-time, hourly role emphasizes guest-centric service and adherence to company procedures while leading a warehouse/stock team.

Responsibilities include training, inventory audits, replenishment, cycle counts, and supporting online orders and customer service.

Qualifications

• Retail and/or Supervisor experience.
• Ability to lift 50 pounds.
• Ability to drive company van.
• Excellent time management skills.
• Ability to anticipate and solve problems.
• College degree preferred.
• Exceptional written and verbal communication skills.
• Familiarity with Microsoft Windows, Word, and Excel.
• Demonstrate a “Guest First” attitude.
• Ability to work weekends.

Responsibilities

• Supervising and assist training of all warehouse/stock team members to ensure high productivity and that all company procedures are followed and standards are met.
• Conduct warehouse stock team member reviews (probationary and annual).
• Enforcement of company policies and implementation of Progressive Discipline Process.
• Supervise and assist in daily Gift Shop replenishment to ensure all stocking standards are met.
• Support, Organize and prepare all on-site stock areas are prepared for inventory.
• Supervising role for auditing and reconciling discrepancies during inventory.
• Assist and communicate warehouse/stock team schedule and break information.
• Support online business as needed (printing orders, pulling orders, shipping orders, customer services, updating Shopify info).
• Maintain proper warehouse operation supply inventory.
• Oversee and responsible for all transfers and keeping accurate inventory of offsite merchandise.
• Track overdue invoices to ensure accruals are accurate.
• Participate in physical inventory and rectify overages, shortages and polling/accounting needs.
• Support and assist Retail invoicing as needed.

Skills

Retail experience

Supervisor experience

Time management

Problem solving

Guest-first attitude

Communication skills

Ability to lift 50 pounds

Education

College degree preferred

Tools

Microsoft Windows

Word

Excel

Job description

Description

GENERAL POSITION SUMMARY:

The Warehouse Supervisor will support the Warehouse Manager in managing warehouse operations, processes and procedures aligned with executing and maintaining the flow of merchandise from intake to the guest for all Space Needle and Chihuly Gardens and Glass retail locations and non-retail departments, utilizing the Warehouse’s resources. To support the company’s vision, goals and initiatives while displaying a guest centric attitude in all interactions.

ESSENTIAL RESPONSIBILITES

• Supervising and assist training of all warehouse/stock team members to ensure high productivity and that all company procedures are followed and standards are met.
• Conduct warehouse stock team member reviews (probationary and annual).
• Enforcement of company policies and implementation of Progressive Discipline Process.
• Supervise and assist in daily Gift Shop replenishment to ensure all stocking standards are met.
• Support, Organize and prepare all on-site stock areas are prepared for inventory
• Supervising role for auditing and reconciling discrepancies during inventory.
• Assist and communicate warehouse/stock team schedule and break information
• Support online business as needed (printing orders, pulling orders, shipping orders, customer services, updating Shopify info.
• Maintain proper warehouse operation supply inventory.
• Oversee and responsible for all transfers and keeping accurate inventory of offsite merchandise.
• Track overdue invoices to ensure accruals are accurate.
• Participate in physical inventory and rectify overages, shortages and polling/accounting needs.
• Support and assist Retail invoicing as needed.

OTHER RESPONSIBILITIES:

• Ensure daily stock status changes are updated on order sheets.
• Support Peak season overnight shift.
• Ensure weekly markdowns are completed per procedure.
• Assist Warehouse manager to lead meetings to inform and motivate team.
• Issue work orders promptly.
• Documentation of incidents and accidents relating to security, emergencies.
• Liaison to Team Leaders and Buyers regarding product status.
• Support team member recognition program.
• Knowledge of Fire, Life, and Safety and emergency procedures.
• May be asked to perform job tasks not specifically related to primary assignment for the success of the business and property as requested by management.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

• Retail and/or Supervisor experience.
• Ability to lift 50 pounds.
• Ability to drive company van.
• Excellent time management skills.
• Ability to anticipate and solve problems.
• College degree preferred.
• Exceptional written and verbal communication skills.
• Familiarity with Microsoft Windows, Word, and Excel.
• Demonstrate a “Guest First” attitude.
• Ability to work weekends.

Full Time, Hourly Position

Hourly Rate: $25.30- $26.00 / hour

Benefits include:

• Medical, Dental, Vision, Life, Long Term Disability
• 401k plan, we will match 50% of the first 6% you contribute, equivalent to 3% of your wages
• Deferred compensation into 401(k) account at company Shareholder discretion. Eligible to begin participating after one year of service with an annual plan entry date of October 1st.
• Paid Personal Days (10 per year)
• Paid Time Off of 14 days / year based on working 2080 hours / year
• Tuition reimbursement of 50%, up to $2500 / year
• New child family leave up to 4 weeks while on approved FLMA and enrolled in company sponsored medical plan
• 25% discount for many purchases at the Space Needle (Retail, Food and Beverage, not applied towards alcohol purchases)
• Charitable Contributions / Matching Gift, up to $200 year
• $165 / month towards parking / orca card

The Space Needle symbolizes the innovative and forward-thinking spirit of Seattle. Our Team Members reflect our inclusive city, diverse country, and multicultural world. As an equal opportunity employer, we make all employment decisions without regard to race, color, religion, age, sex, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, physical, or mental disability, military status, political ideology, genetic information, or any other status protected by local, state, or federal law. All Team Members and potential Team Members who apply for an opening will be considered without regard to these factors. We carefully screen applicants based on qualifications such as their training, education, skills, aptitude, experience, and previous work record.