Guest-Focused Warehouse Supervisor

Space Needle; Seattle, Northern (WA, KY); Hybrid; USD 72,495,000 - 74,501,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, LTD

401k plan with matching

Paid Personal Days

Paid Time Off 14 days/year

Tuition reimbursement

New child family leave

Employee discount

Charitable Contributions / Matching

Parking assistance / Orca card

Job summary

The Space Needle is seeking a Warehouse Supervisor to assist the Warehouse Manager in overseeing operations from intake to guest fulfillment across retail locations and non-retail departments. This full-time, hourly role emphasizes guest-centric service and adherence to company procedures while leading a warehouse/stock team.

Responsibilities include training, inventory audits, replenishment, cycle counts, and supporting online orders and customer service.

Qualifications

• Retail and/or Supervisor experience.
• Ability to lift 50 pounds.
• Ability to drive company van.
• Excellent time management skills.
• Ability to anticipate and solve problems.
• College degree preferred.
• Exceptional written and verbal communication skills.
• Familiarity with Microsoft Windows, Word, and Excel.
• Demonstrate a “Guest First” attitude.
• Ability to work weekends.

Responsibilities

• Supervising and assist training of all warehouse/stock team members to ensure high productivity and that all company procedures are followed and standards are met.
• Conduct warehouse stock team member reviews (probationary and annual).
• Enforcement of company policies and implementation of Progressive Discipline Process.
• Supervise and assist in daily Gift Shop replenishment to ensure all stocking standards are met.
• Support, Organize and prepare all on-site stock areas are prepared for inventory.
• Supervising role for auditing and reconciling discrepancies during inventory.
• Assist and communicate warehouse/stock team schedule and break information.
• Support online business as needed (printing orders, pulling orders, shipping orders, customer services, updating Shopify info).
• Maintain proper warehouse operation supply inventory.
• Oversee and responsible for all transfers and keeping accurate inventory of offsite merchandise.
• Track overdue invoices to ensure accruals are accurate.
• Participate in physical inventory and rectify overages, shortages and polling/accounting needs.
• Support and assist Retail invoicing as needed.

Skills

Retail experience

Supervisor experience

Time management

Problem solving

Guest-first attitude

Communication skills

Ability to lift 50 pounds

Education

College degree preferred

Tools

Microsoft Windows

Word

Excel

Job description

The Space Needle is seeking a Warehouse Supervisor to assist the Warehouse Manager in overseeing operations from intake to guest fulfillment across retail locations and non-retail departments. This full-time, hourly role emphasizes guest-centric service and adherence to company procedures while leading a warehouse/stock team.

Responsibilities include training, inventory audits, replenishment, cycle counts, and supporting online orders and customer service.