Warehouse Returns - Team Lead

Parts Authority; Olive Branch (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Coverage

Pharmacy Coverage

Dental Coverage

Vision Coverage

Life and AD&D

Short Term Disability

Voluntary Short Term Disability

Voluntary Long Term Disability

Flexible Spending Account

Commuter Reimbursement

Health Savings Account

Health Reimbursement Account

Accident Insurance

Critical Illness Insurance

Hospital Indemnity Insurance

ID Theft Insurance

Legal Plan Insurance

Pet Insurance

Employee Assistance Program (EAP)

Paid Holidays, Sick and Vacation

Profit Sharing/401(k)

Job summary

Parts Authority is seeking a Warehouse Returns Team Lead to oversee staff, manage returns processing, and ensure timely delivery to customers. The role requires coordinating with supervisors, maintaining safety standards, and delivering exceptional service in a fast-paced environment.

The ideal candidate has strong communication, organizational, and problem-solving skills, with the ability to work weekends and lift up to 50 pounds while operating warehouse equipment.

Qualifications

• Must be able to work weekends and read, write, and understand English.
• Attention to detail with strong organizational skills.
• Excellent customer service and ability to lift up to 50 pounds and operate pallet jacks or forklifts.

Responsibilities

• Plan, guide, and direct staff to meet customer demands and deadlines.
• Handle high-volume, fast-paced warehouse returns processing.
• Input accurate return information on customer accounts and perform general warehouse duties.
• Maintain safety, productivity, and quality goals across the team.
• Coordinate with Returns supervisors on scheduling, training and discipline.
• Lead department meetings and ensure clear cross-functional communication.
• Oversee sorting, packing, and processing of returns to meet customer deadlines.

Skills

Communication

Time management

Detail orientation

Organization

Pressure handling

Follow directions

Safety awareness

Dependability

Computer literacy

Tools

Microsoft Office

Job description

Overview

Parts Authority, founded in 1973, is a leading national distributor of automotive replacement parts, tools/equipment and transmissions. Headquartered in Long Island, New York, Parts Authority is rapidly expanding, and today has more than 300 locations servicing customers in Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Maine, Maryland, Massachusetts, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Texas, Utah, Virginia, Washington, Washington DC and Wisconsin.

Parts Authority has grown through both organic initiatives and acquisitions. Over the past several years Parts Authority has acquired over a dozen companies as part of its expansion strategy. Parts Authority’s catalog of over 3 million parts covering more than 125 million applications, ensures our customer partners receive the parts they want, when they want them.

What makes Parts Authority different is OUR TEAM. Parts Authority has a team of professionally trained, experienced counter people to assist in finding the right parts and the right brand for each application.

Parts Authority carries the best brands in the business for domestic and import vehicles. AC Delco, Motorcraft, Denso, Bosch, KYB, Monroe, Gates, Dorman and Exide are just a few of the more than 400 suppliers from around the world, that Parts Authority partners with to bring our customer partners the best parts.

Each team member plays a vital role in our success. We are rapidly expanding and looking for candidates to join our family! So, if you enjoy full-time employment with the opportunity for advancement, look no further. Join our Parts Authority Team today as a Warehouse Returns - Team Lead.

Responsibilities

The Returns Team Lead is responsibile for: helping plan, guide, and direct staff members in an efficient and timely manner to meet customer demands, expectations, deadline, and all administration duties. As well as problem solving. The team lead will work with process product returns, work with warehouse personnel for all other needed responsibilities and High-volume, fast-paced working environment. The Returns Team Lead will answer questions, input accurate return information on customer accounts and perform general warehouse duties, and warehouse cleanup.

• Full time position. 40-45 hours a week, must be able to work weekends.
• Taking ownership for achieving department goals; monitoring all daily reports.
• Ensuring that associate workload is managed appropriately.
• Ensuring team associates follow proper procedures, and that safety, productivity and quality goals are achieved.
• Managing employee relations issues, to include coaching, counseling and corrective action.
• Assisting in the training of new associates.
• Setting the tone in the department for delivering exceptional customer service.
• Maintaining excellent cross-functional and interdepartmental communication.
• Directs and oversees the Returns process of sorting, packing, and processing to meet customer deadlines
• Assist Returns supervisors to help navigate and prioritize returns
• Assist the Returns Supervisor in scheduling, monitoring, training, and discipline of department staff members.
• Routinely conduct department meetings.
• Monitor customers returns and emails frequently to ensure customer satisfaction
• Keep work areas clean and clear of safety hazards
• Other various duties will be assigned by the department Manager.

Qualifications

• Accurately follow directions, both written and verbal
• Safety Management
• Report Skills
• Dependability
• Ability to analyze information
• Dealing with Complexity
• Deadline-Oriented
• Time Management
• Organization
• Detailed oriented
• Great communication skills
• Interactional personal/people skills
• Able to work well under pressure
• Must be able to work well with other staff members and supervisors
• Computer Literate
• Microsoft Office (Excel Spreadsheets, Word, and Outlook)
• Must have an open availability
• Must be flexible and able to work various shifts
• Maintain and promote workplace safety
• Securing and transferring cash or other assets.

Requirements:

• Able to work weekends.
• Read, write, and understand the English language (Spanish is a plus+)
• Ability to work under pressure and meet deadlines.
• Attention to detail with strong organizational skills.
• Excellent customer service skills.
• Ability to lift up to 50 pounds and operate various materials handling equipment including fork trucks and pallet jacks.

Some of the benefits of being a part of our growing Parts Authority family:

• Medical Coverage
• Pharmacy Coverage
• Dental Coverage
• Vision Coverage
• Basic Life and AD&D
• Short Term Disability Coverage
• Voluntary Short Term Disability Coverage
• Voluntary Long Term Disability Coverage
• Flexible Spending Account
• Commuter Expense Reimbursement Account
• Health Savings Account
• Health Reimbursement Account
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• ID Theft Insurance
• Legal Plan Insurance
• Pet Insurance
• Employee Assistance Program (EAP)
• Paid Holidays, Sick and Vacation
• Profit Sharing/401 (k) Plan
• Employee Discounts on Merchandise