Warehouse & Returns Specialist - Inventory, RTM & Dispatch

Lowe's Companies, Inc.; Raleigh (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Lowe’s Companies, Inc. is seeking a Warehouse Associate in Raleigh, NC to support inbound/outbound logistics, inventory accuracy, and vendor communications. You will operate WMS systems, assist in RTM processes, and uphold a safe, organized warehouse environment.

Responsibilities include unloading shipments, staging deliveries, performing inspections, and coordinating with 3PL partners. Proficiency with warehouse tech and strong attention to detail are essential.

Qualifications

• High School diploma or equivalent required.
• 1–2 years of directly related experience in inventory and return processes preferred.
• Experience working with vendors and coordinating with internal/external teams preferred.
• Strong attention to detail and organizational abilities are essential.
• Familiarity with warehouse technology and inventory systems; forklift certification may be required.

Responsibilities

• Unload and receive inbound shipments from distribution centers and vendors (appliances, grills, OPE, etc.).
• Stage next-day and future delivery items for external delivery teams (XDT).
• Load and ship outbound freight to DCs and reverse vendors (Outlet, Liquidity).
• Complete product assembly and perform pre-delivery inspections.
• Maintain a clean, organized, and safe work environment.
• Operate recycling equipment and participate in sustainability programs.
• Perform daily inventory reconciliation, cycle counts, audits, adjustments, and inventory reporting.
• Manage all functions in the Warehouse Management System (WMS), including scanning, dispatching, and validation.
• Generate and monitor reports, including RTM worklists and damaged-on-hand reports.
• Utilize MS Office, Blue Yonder, and My Red Vest to support inventory accuracy and logistics coordination.
• Execute the Return to Manufacturer (RTM) program with documentation and vendor coordination.
• Process and disposition damaged, discontinued, defective, special order, and canceled merchandise.
• Secure return authorizations from vendors and submit credits for customer-returned items.
• Communicate with 3PL partners to address delivery claims and resolve issues.
• Maintain relationships with vendors, liquidation partners, BDC, and outlet teams.
• Resolve customer and cargo issues, ensuring claims are updated in Lowe’s systems.

Skills

Inventory control

Vendor coordination

Forklift certified

Attention to detail

Warehouse technology

Education

High School diploma

Tools

WMS

Blue Yonder

My Red Vest

MS Office

Job description

Lowe’s Companies, Inc. is seeking a Warehouse Associate in Raleigh, NC to support inbound/outbound logistics, inventory accuracy, and vendor communications. You will operate WMS systems, assist in RTM processes, and uphold a safe, organized warehouse environment.

Responsibilities include unloading shipments, staging deliveries, performing inspections, and coordinating with 3PL partners. Proficiency with warehouse tech and strong attention to detail are essential.