Warehouse Operations Supervisor I

Jitsu; Carlstadt (NJ); On-site; USD 70,000 - 82,000; Full time

Job summary

A leading urban last-mile delivery company is looking for a Warehouse Operations Supervisor I to oversee outbound processes and manage a team. This role focuses on safety, quality, and cost metrics while training staff and ensuring operation efficiency in a fast-paced environment.

Qualifications

• 2+ years related experience required (last-mile delivery, transportation, warehousing).
• Strong ability to lead and motivate a team.

Responsibilities

• Manage warehouse outbound and sortation processes.
• Implement safety standards and procedures.
• Investigate and resolve operational issues.

Skills

Supervisory Skills

Problem Solving

Communication

Time Management

Organizational Skills

Education

High school diploma or equivalent

Tools

Google Drive

Slack

Job description

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About Jitsu

Jitsu is an expedited urban last-mile delivery service, providing customers with a superior same and next day delivery experience. Jitsu leverages purpose-built modern technology and a gig driver fleet to drive transformative outcomes that catalyze customers’ brand growth. Logistics teams can now provide a differentiated delivery experience at a competitive cost, overcoming the limitations of legacy delivery providers. Jitsu operates in major U.S. metro urban areas across the U.S, enabling high-volume shippers to consistently cater to the rising needs and expectations of their customers.

About Jitsu

Jitsu is an expedited urban last-mile delivery service, providing customers with a superior same and next day delivery experience. Jitsu leverages purpose-built modern technology and a gig driver fleet to drive transformative outcomes that catalyze customers’ brand growth. Logistics teams can now provide a differentiated delivery experience at a competitive cost, overcoming the limitations of legacy delivery providers. Jitsu operates in major U.S. metro urban areas across the U.S, enabling high-volume shippers to consistently cater to the rising needs and expectations of their customers.

About The Role

Under the supervision of the Operations Manager, this position is responsible for managing a team of hourly leads and associates in performing the outbound and sortation processes and managing the Jitsu warehouse facility per company Safety, Quality, and Cost standards.

Primary Responsibilities

Safety

• In collaboration with the Senior Operations Manager, design and implement Safety standards and procedures for the market. Ensure Personal Protective Equipment (PPE) availability for all personnel.
• Train and enforce company safety standards with hourly personnel.
  
  

Outbound

• Manage the warehouse outbound process. Ensure packages are sent out for delivery each operating day according to company schedule requirements. Achieve Safety, Quality, and Cost metrics and lead continuous improvement initiatives.
  
  

Sortation

• Manage the warehouse sortation process. Ensure packages are sorted for delivery accurately and efficiently. Achieve Safety, Quality, and Cost metrics and lead continuous improvement initiatives.
  
  

Team Management

• Train, lead, and mentor a team of hourly leads and associates, both full-time and contingent workers. In collaboration with the Senior Operations Manager, select and train hourly associates and increase the number of qualified warehouse personnel available in the market in anticipation of increased operational volume.
• Develop, implement, and manage warehouse work procedures, rosters, etc., in order to achieve company Safety, Quality, and Cost metrics. Train and certify leads and associates in the use of these tools.
  
  

Problem Solving

• Investigating, troubleshooting resolving operational issues that arise during shifts
• Coordinating with other departments to resolve operational issues
  
  

Supply Management

• Develop and implement a warehouse supply inventory management system to ensure sufficient supplies are available for operations, prevent stock-outs, and reduce overall costs. Submit bi-weekly orders for warehouse supplies.
• Performs other duties as assigned.
  
  

Qualifications

Position Requirements:

• High school diploma or equivalent.
• 2+ years related experience required (last-mile delivery, transportation, warehousing, logistics, etc.).
• Strong supervisory and leadership skills, with the ability to select, train, and motivate a team of hourly personnel.
• Excellent verbal and written communication skills, with the ability to interact with diverse audiences and key stakeholders at all levels of the organization.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to work independently, prioritize tasks, and delegate when appropriate. Stress management skills and the ability to produce high-quality work in a fast-paced environment with minimal supervision.
• Proficient with Google Drive, Slack, and related operations software.
• OSHA Forklift Operator certification is a strong plus.
  
  

Physical Requirements

The physical requirements below are representative of what is necessary to successfully perform the essential functions of this position.

• Stand, walk, sit at a desk, work on a computer, climb, kneel, crouch, or crawl.
• May occasionally move or lift up to 60 pounds at times.
  
  

Hours

This position may require weekend, night, and holiday hours according to the needs of the company.

Travel

This position requires ~10% travel time within the metropolitan area posted.

Compensation

The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonuses, equity, or commissions.

California CPRA Policy

For California residents, please see our CPRA policy regarding our data collection practices: https://www.gojitsu.com/cpra-policy-work

The Pay Range For This Role Is

70,000 - 82,000 USD per year (EWR)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Transportation, Logistics, Supply Chain and Storage

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