Warehouse Operations Manager – Mandarin Required

Jingdong Development France; Perth Amboy (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

JINGDONG Logistics in the United States seeks a Warehouse Manager who is fluent in Mandarin. You will design workflows, supervise staff, and ensure safety and KPI targets across a fast-paced warehouse in Perth Amboy, NJ.

You’ll lead inventory control, implement SOPs, and partner with client operations to meet SLAs. A Bachelor's in Supply Chain or related field and 5+ years in 3PL/warehouse ops are required; Mandarin bilingual is essential.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business, or related field.
• 5+ years of progressive experience in 3PL or warehouse operations, including team management.
• Strong knowledge of warehouse systems (WMS/OMS) and operational KPIs.
• Experience in process design, warehouse planning, and cost control.
• Excellent problem-solving, communication, and leadership skills.

Responsibilities

• Design and execute warehouse workflows, optimize layout planning, and establish KPIs to meet performance targets and client SLAs.
• Manage, train, and motivate warehouse staff. Oversee labor planning, shift scheduling, and staffing based on volume trends and business needs.
• Implement and refine SOPs to drive consistency, improve quality, reduce errors, and support continuous improvement initiatives.
• Ensure accurate inventory tracking and reconciliation, minimize shrinkage, and maintain product quality through robust QC processes.
• Supervise the receipt, put-away, picking, packing, and shipping of goods, ensuring all activities are completed safely and on time.
• Act as the point of contact for client operations teams. Address concerns, resolve complaints, and ensure a high level of satisfaction.
• Monitor and analyze operational metrics, generate weekly/monthly performance reports, and develop actionable insights to improve efficiency.
• Uphold all safety standards, ensure regulatory compliance, and champion a culture of safety across the warehouse.

Skills

Mandarin (bilingual)

WMS/OMS knowledge

Leadership

Data analysis

Problem solving

Communication

Education

Bachelor's degree in Supply Chain/Logistics/Business

Tools

WMS/OMS systems

Job description

JINGDONG Logistics in the United States seeks a Warehouse Manager who is fluent in Mandarin. You will design workflows, supervise staff, and ensure safety and KPI targets across a fast-paced warehouse in Perth Amboy, NJ.

You’ll lead inventory control, implement SOPs, and partner with client operations to meet SLAs. A Bachelor's in Supply Chain or related field and 5+ years in 3PL/warehouse ops are required; Mandarin bilingual is essential.