Warehouse Operations Manager - D2C

Exol; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Exol is seeking a Warehouse Operations Manager to lead D2C fulfillment at our Jackson, GA automated warehouse. You will oversee receiving, high-velocity picking, packing, kitting, parcel outbound, and reverse logistics, while coaching supervisors and ensuring safety and Lean improvements.

Reporting to the Director of Operations, you will manage staffing, drive OTIF and KPI performance, partner with robotics/AI initiatives, and maintain high automation uptime to deliver fast, accurate customer

Qualifications

• Minimum 8 years of operations leadership experience in high-volume D2C/e-commerce fulfillment centers.
• Strong preference for experience with automated systems (AMR, GTP, ASRS).
• Proven ability to coach, mentor, and scale large teams across multiple shifts and peak seasons.

Responsibilities

• Oversee daily receiving, high-velocity unit picking, packing, kitting, parcel outbound, and reverse logistics in Perris.
• Direct, coach, and retain supervisors and leads across multiple shifts; build a high-engagement safety culture aligned with Cal/OSHA standards.
• Deliver on Order Cycle Time, On-Time In-Full (OTIF), Pick/Pack Accuracy, Inventory Accuracy, and Cost Per Unit (CPU).
• Partner with technology teams to integrate robotics/AI tools, resolve bottlenecks, and maintain high automation availability.
• Manage dynamic staffing schedules, overtime, and flexible labor models to handle daily volume spikes and peak seasonal demands.
• Apply Lean/Kaizen practices to streamline pick paths, minimize waste, and elevate the customer unboxing experience.
• Manage labor costs, consumables, and site operational expenses while ensuring full regulatory and company compliance.
• Present throughput, carrier performance, and KPI dashboards to senior leadership.

Skills

Operations leadership

D2C fulfillment

Team coaching

Lean/Kaizen

Data-driven

Cross-functional

Tools

AMR automation

ASRS

WMS/WES software

Job description

Who We Are

More efficient. More accurate. More accessible. Exol is bringing industry-leading automation to businesses of all sizes through an innovative warehouse-as-a-service model.

Who We Are

More efficient. More accurate. More accessible. Exol is bringing industry-leading automation to businesses of all sizes through an innovative warehouse-as-a-service model.

What We Need

As the Warehouse Operations Manager, you will lead direct-to-consumer (D2C) fulfillment operations at our automated warehouse in Jackson, GA. Reporting to the Director of Operations, you will lead high-performing teams, manage fast-paced e-commerce workflows, drive safety and continuous improvement, and maximize automation uptime. Your goal: hit key e-commerce KPIs, control costs, and deliver an exceptional customer unboxing experience.

What We Do

Exol* is pioneering warehousing-as-a-service through automated, tech-driven supply chain solutions. We specialize in high-speed unit-level picking, automated storage, and seamless parcel distribution for leading D2C and omnichannel brands.

• Exol is an independently managed joint venture between Symbotic and SoftBank.

What You’ll Do

• Oversee daily receiving, high-velocity unit picking, packing, kitting, parcel outbound, and reverse logistics in Perris.
• Direct, coach, and retain supervisors and leads across multiple shifts; build a high-engagement safety culture aligned with Cal/OSHA standards.
• Deliver on Order Cycle Time, On-Time In-Full (OTIF), Pick/Pack Accuracy, Inventory Accuracy, and Cost Per Unit (CPU).
• Partner with technology teams to integrate robotics/AI tools, resolve bottlenecks, and maintain high automation availability.
• Manage dynamic staffing schedules, overtime, and flexible labor models to handle daily volume spikes and peak seasonal demands (Q4/Cyber Week).
• Apply Lean/Kaizen practices to streamline pick paths, minimize waste, and elevate the customer unboxing experience.
• Manage labor costs, consumables, and site operational expenses while ensuring full regulatory and company compliance.
• Present throughput, carrier performance, and KPI dashboards to senior leadership.

What You’ll Need

• Minimum 8 years of operations leadership experience in high-volume D2C/e-commerce fulfillment centers; strong preference for experience with automated systems (AMR, GTP, ASRS).
• Proven ability to coach, mentor, and scale large teams (100+ associates) across multiple shifts and peak seasons.
• Solid background in e-commerce fulfillment metrics, WMS/WES software, parcel carrier management, and data-driven problem solving.
• Continuous improvement (Lean/Kaizen) mindset with a relentless commitment to customer satisfaction and operational speed.
• Strong interpersonal and analytical skills, with the ability to translate data into action and communicate effectively across all levels of the organization.

Our Environment

• On-site in our Jackson, GA warehouse facility (floor-focused with administrative responsibilities).
• Ability to work variable shifts (days, nights, weekends) as operational and peak demands require.
• Up to 10% travel for network visits or customer meetings. Valid driver’s license required.

About Exol

Exol provides flexible and scalable outsourced warehouse services to meet the dynamic needs of the modern supply chain. We operate state-of-the-art distribution centers, allowing you to focus on your business while we handle the complexities of warehouse operations. For more information, visit www.exol.com.